Vieraskäyttäjä
19. toukokuuta 2025
This is the first time I’ve ever written a review, but I felt it was important to share our experience, as we were truly disappointed. We travel to Provence every year and usually stay within the Château Relais network, which has always been a guarantee of quality, comfort, and professionalism. Sadly, this particular hotel did not live up to that standard. The room was unexpectedly small, and several basic amenities were missing. There was no complimentary water provided, and the minibar offered just one bottle of still and one of sparkling water. We were especially surprised by the behavior of the manager, who came across as impolite and unaccommodating—a far cry from the warm hospitality one expects at this level. One of the reasons we chose this hotel was the advertised fitness facilities, but they were simply not acceptable. The gym consisted of just three pairs of dumbbells, a fitness ball, a bike, and a treadmill. The cable machine was broken, and no towels or water were available if you arrived before the spa’s official opening hours. The spa’s limited hours were also quite inconvenient. Another unfortunate detail: if you’re sunbathing by the pool, be aware that diners in the restaurant have a direct view of the loungers—something that really detracted from the overall sense of privacy and relaxation. On a positive note, I must say that the reception and breakfast staff were excellent—professional, kind, and efficient. Their service stood out and was the highlight of our stay. All in all, this experience fell far short of the five-star promise, and we would unfortunately not return or recommend it.
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