Holiday Inn Johor Bahru City Centre

nice and convenient

We booked a standard room for 1 night, and requested for a King sized bed. However, when we were checking in, we were informed the hotel were out of King sized beds and only the twin beds were available. The Staff Ms Naveena then kindly offered an upgraded room at an added cost of RM59 which we gladly took up. The room was clean and cosy, and as we settled in, my pregnant Wife and I decided to get food from room service. We tried calling but to no avail as the line was either engaged or was left to ring until engaged. We tried the front desk as well but in vain. We tried again about 15 minutes later, to the same results. At this point, my Wife decided she wanted to eat something from the nearby malls instead. Since my wife would be alone in the room, it was our normal practice to triple lock our room door, and that was when I realised the swinging lock latch of the door was missing. Nonetheless my wife double locked the door whilst I was gone. Lastly, it's worth mentioning that taking a grab from the hotel lobby (Ground floor) is not a pleasant experience, as the area is constantly congested with cars passing through so drivers will not wait even a minute for you and will just drive off. This is unbecoming of a 4 star hotel expecting their guests to rush to get on the e-hailing vehicles as the lifts from room to Ground floor are not even connected and changing lifts will take time. If the cars were to be able to access the level 7 drop off too, this wouldn't be a problem. These were all articulated to the staff at checkout. It wasn't a undesirable experience considering the room didn't come cheap (SGD 163 + RM59). We will be leaning to other hotels in the area for future stays.

Overall location is good, mattress is comfortable. Check in was fast n front desk reception was very friendly & helpful. But was disappointed with these two:- 1) bfast buffet spread was bad. 2) Room toiletries are ‘Dove’ brands which is a disgrace to holiday Inn.

Excellent location if you are just exploring the usual JB areas. I would expect a bath tub for this price but it didn't. Overall the room is clean, quiet and I had a very good night's rest. The only downside is getting to the lobby from the sky bridge after customs is a chore. You need to access JBCC, take a lift to 7th floor, then change lifts to go 8th (if you are traveling with luggage otherwise you can take the stairs) before you reach the lobby to check in.

I had a 5-night stay at this hotel, and for the most part, everything was great. The staff were friendly and helpful, the room was clean and comfortable, and the overall service from check-in to housekeeping was consistent and professional. However, I found the breakfast selection quite limited, especially when compared to nearby hotels. A wider variety would certainly improve the overall guest experience. Unfortunately, on my final night, there was a leakage issue in my room. I was exhausted and looking forward to rest, but had to pack up and move to another room late at night. While the staff did assist with the room change, the inconvenience left a disappointing end to an otherwise good stay. I hope the hotel can improve on breakfast variety and conduct regular room maintenance checks to prevent such issues. With those improvements, it has great potential for a much better guest experience.

比較方便，樓下就是商場，離關口很近。就是前台服務不太好，説要安靜一些的，還故意安排在電梯旁邊，非常吵。第一次打電話要求換房還不同意，後面到前台溝通才同意換