marylkcomo
26. kesäkuuta 2024
While I had no problem with the hotel, the room, bar or restaurant, I was very upset about check in. When I made the reservation I requested as early a check-in as possible due to my daughter needing a room to get ready in for her wedding that day. I was told to call the night before, which I did, and was told I could get checked in at 1:00pm. When I showed up the day of, I was told there were no rooms available for an early check-in. I explained I was told there would be the night before and I needed a place for my daughter to change, etc, and all the check-in representative kept saying was there were no rooms available. He had no concern over the issue at all. I am a rewards member too - which gave me no advantage at all in this. Very disappointing.
Käännä