Original Sokos Hotel Vaakuna, Joensuu

We stayed here while in Joensuu for the Biathlon World Cup in nearby Kontiolahti. On some of the other reviews, there were comments about the lack of character. Yes, it does lack this, but be honest - this is not what you are visiting Joensuu! NEGATIVES - the are only two negatives. The first was that the bathroom was VERY small and in need of updating. Yes, I am from the States but I visit Europe two to four times per year so I am not unaccustomed to European style hotel rooms/bathrooms. The other was that on each morning, there was no service to straighten up the rooms. Fortunately we were able to grab towels and toilet paper from the cart and it wasn't the worst problem to have but still surprising. POSITIVES - there are LOTS of these: - In the weeks running up to our visit, I had quite a few questions that I couldn't find answers to online. Each time I emailed the hotel, they responded VERY promptly with the information I needed - The location is excellent, right on the town's main square and easy walking distance to an array of restaurants, shopping and ten minutes from the train station. And for those going to the World Cup in Kontiolahti, the motor coach shuttle to the arena picks up and drops off in the main square, next to the hotel. - The staff was professionally friendly and helpful in all aspects - front desk, breakfast, cleaning crew - The breakfast buffet was delicious and well-stocked. Be VERY aware of the closing time as they start breaking down the buffet AT closing time! - The beds were VERY comfortable (a major plus as my wife and I both have dodgy backs) Bottom line, if/when we return to Kontiolahti, we'll be staying here again.