Brown Jlm Mamilla, a Member of Brown Hotels

Staff are brilliant, rooms are small, breakfast is outstanding

DO NOT STAY AT THE BROWN. We reserved a room for our anniversary. Upon arrival, we found out the hotel was closed to guests. When speaking to the staff they were rude, unhelpful and just lacking empathy. They alleged they tried to call us (one time, from a number which we couldn’t call back). We did not receive any texts or messages on booking. We did get a refund and they did offer to try and find a room in one of their hotel hotels, but they did not suit us and they were in different areas of the city entirely. In sum, an utter and complete mess. To top it off, the bathroom was disgusting, with no toilet paper. When we said something, they said “Well the hotel is closed”. Horrible!

Big fan of brown. First time at this one - great service and everything you expect (and then some). See you again soon

Great location Room was beautiful and breakfast was very good

Excellent Hotel. 5☆ Excellent new boutique hotel in a great location. Quiet, modern, comfy with a great vibe and breakfast. Asala at the front desk was wonderful.

Pretty rooms scruffy staff The rooms are beautiful, lots of detail and thought was put into the design of the rooms. Gorgeous view. In the afternoon a cozy Happy Hour in the lobby. The staff is super friendly and helpful but so unpolished, serving breakfast in their sweatshirts, wrinkled dirty clothes, eating their McDonald’s takeout on the restaurant tables intended for guests. It’s a shame because with a little effort this could become a much more professional establishment and provide the guests with a luxurious feeling. During breakfast the buffet isn’t kept tidy. The lighting in the lobby is really bad not nearly as cozy as in the photos. This too would be easy to fix. At over 400$ a night + vat it’s quite outrageous