Vieraskäyttäjä
12. marraskuuta 2023
The rooms & decor are really tired, scuffed & in need of repair/redecoration. I stayed for 5 nights as part of a group tour & my sheets weren't changed once - and not because I chose some green option. Reception rarely answers the phone so queries or even room service are a joke. I was ill for a few days so had to constantly get dressed and go down to reception in person for anything I needed or to ask any questions in person. I arrived around 9:20pm the first night and wanted to order a snack to my room and was told it was too late as the kitchen was closed and I should download the Wolt app, set up an account and order from them to be delivered to the hotel!!! I tried to book a spa treatment at the reception. They told me to go down in person as the Spa didn't answer the phone. I went down as instructed into the garage area and eventually found the spa behind an industrial looking services door, went in to find no-one there and the place looking like every treatment room had been used without being cleaned afterwards and simply abandoned by the staff so I rethought my intention and booked a spa elsewhere. Staff are generally quite indifferent. Would not recommend.
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