Alegra Boutique Hotel

Beautiful Hotel, Disappointing Maintenance The room was beautiful, and the bed was comfortable, but there were noticeable maintenance issues: the toilet flush broke with every press, moisture in the ceiling fell on us during the night, and the conditioner dispenser was empty. Service was disappointing. We arrived for breakfast at 8:45 (starting at 8:30), but the buffet wasn’t ready. Only hard-boiled eggs and shakshuka were available. When I asked for other options, I was told that’s all there was. Yet, 30 minutes later, the staff made omelets for guests who arrived after us. Also, reception was often unmanned, and we had to call for assistance even during staffed hours. The hotel grounds, however, are beautiful and well-maintained.

My husband, two friends and I arrived in Israel for what was a planned vacation, only three hours after the war started on October 7th. We tried to leave the country right away from the TLV airport, but were unable to, and then threats were being made on the airport. We decided to drive to Alegra Hotel, which we had booked in Jerusalem for that evening. Amir greeted us upon arrival and could not have taken better care of us. He was a model of hospitality. He calmly showed us the bomb shelter and provided us with other pertinent emergency information. He told us that Jerusalem would be a safe place to be. He helped us to our rooms, and then opened up his kitchen to us, since we hadn't eaten in several hours. He opened up drawers and showed us where they kept cheese, vegetables and eggs, showed us how the stove worked, told us we could help ourselves to drinks, really anything you would want in a situation like that. He made sure we had Wifi so that we could work on getting back home, showed us how to lock all of the doors, and made sure we had everything we needed. We will never forget his hospitality, graciousness and calm under pressure. Beyond that, the hotel itself is absolutely beautiful and is just what you see online. The grounds are lovely and there is a beautiful and serene courtyard and rooftop with a great view. The rooms were clean, pretty, well-stocked and very comfortable. Our room had large windows with plenty of natural light. The neighborhood itself is really nice as well, you're just outside of Jerusalem proper, and it's lovely with restaurants and its own attractions. It was about 15 minutes away from downtown Jerusalem. If this is how they treat guests in circumstances such as ours, we can't imagine the experience without the tragedy of war. Thanks again Amir, we will never forget you!

I believe that the hotel tries to ensure he eat guest experience but when we arrived early after our flight the lobby was closed and we. Couldn’t drop our bags. We had to wait until checkin 6 hours later. Then when we did check in, the room was very dark… with no extra lighting. Also, breakfast was noted to start at 8 am. We showed up at 8:15 and breakfast was not ready. We had to wait an additional 20 mins for breakfast to start. The breakfast staff was so nice. But reception staff did not go above and beyond. We also planned to book a massage . We requested the massage at 9 am and the front desk said they would let us know within the hour. They never contacted us and when we went back to the front desk they said they could not get in touch with the massage person, and that was that. No sorry! Nothing. I will not be staying here again. Especially for the price we paid