Barceló Jerez Montecastillo & Convention Center arvostelua

Really comfortable and relaxed stay There are lots of really great things about this hotel but so many things they could do better. The best thing is the staff, the receptionists are incredible, always smiling, cheerful, hardworking, efficient and knowledgeable, especially Marta who went an extra 2000 miles for us at check in and later on. She resolved so many things for us to make our stay better, always ready to assist no matter how many times we asked her for help, even arranging a surprise birthday cake for us at minimal notice, and always with a warmth and kindness that made us feel valued. She was incredible and you can tell she just tries to do her best for everybody and nothing is too much trouble for her. Also Jade who went out of her way too to try and organise a restaurant for 14 people, but all the receptionists were super friendly and helpful, I only know sobe of the names, Lucia, Patricia, Esperanza but there were more. The waiting staff in the restaurant and the bars were great, Rafa, Lopez, Nicolas, Diego but others whose names I didn’t learn, so friendly and efficient. The chefs who were always on hand to help with multiple food intolerance issues and offered to make different things for me, Roberto the assistant manager was always walking around the whole hotel making sure everything was ok, always friendly and helpful and I saw him dealing calmly with a difficult issue. I also noticed that he would step in and help staff in any area if they were busy/customers waiting.

The hotel was near the circuit, which was great. However, next time I would think twice about paying the high price and feeling stranded at the resort throughout the weekend; instead take the shuttle from Jerez. The grounds have seen better days, can't use the pool and hot tub at the convention center hotel and there isn't a bar located at that location either. You can hear the town of Jerez alive with motorcycles at night and also hear the bikes on circuit from your room. The staff were all kind, but they all act as if this is the Four Seasons while the hotel feels just like any run down golf club that people get married at. There is a pretty view when having lunch at the main hotel, and better food options from the vendors in front of the circuit during that weekend.

All good apart from iron board no good no bar

5 star hotel. All good, choice of 2 places to eat.

Good but a little disappointing It was good, a little disappointing for me. Will probably not return.

Nice hotel. Great facilities

For our group it was an excellent experience at the Montecastillo. Superbe hotel and beautiful sports fields and facilities.

Jerez 2024 May Had call the maid out on day one as the bathroom was covered in ants. The bathroom had to be fumigated I believe this just was the time of the year, but still very unexpected.

Arrived today for five days. Just had our first meal on all inclusive. No direction as what to do. No clear labelling in many things. Food extremely poor more like a motorway cafe. Buffet food cold, not cooked properly and some inedible. Not looking forward to the next few days of food. Hope the golf course makes up for it.

Barcelo Montcastelo - a hideout for a proper rest I had a great time, I should have booked to stay longer because when I actually started enjoying this place was when “time’s up!!’’ Jade(Receptionist) and her colleagues were particularly helpful as they let me into my room earlier.

Awesome place

Let's stick to the facts, this isn't a 5 star hotel. It's at best a 3 star. It's tired, and dated inside the rooms. It stank the moment we opened the door of overused air freshener to mask the smell of drains because it rained according to the front desk. It's heavily over priced. The telephone didn't work to call for room service or even the front desk. No English speaking TV channels other than a news channel. Ant swarms most days somewhere. The food was not bad but €30 for a breakfast buffet or dinner its keen! The pool was shut, there wasn't a play area for kids, no crèche. No discount available for upgrading the room from a single to a double. We regret upgrading now for the additional €200. I came here in 2005 as a young 25 yearold onna work trip. I'd be surprised if it has seen a coat of paint since. Pros: it has a good golf course according to mates. It's next door to Jerez racing circuit. Cons: avoid if possible

Great location for visiting the coast and inland areas. Excellent breakfast, good food and friendly staff.

Booking online was smoothly and friendly, upon arrival, at reception was less than basic ! The receptionist seriously had no idea about anything. She didn't know or accepted we checked in online, she ignored the fact that i booked a high floor room in order to avoid any noise from fellow guests etc.. we had a very early start to the next day and needed a very good night sleep this is one reason we booked the Barcelo obviously. They have excellent mattresses and we love the fact we can regulate the room temperature. But she lied to me, when I asked if ALL high floor rooms were booked and the answer was clearly a very big lie. For a receptionist to lie to clients is extremely un professional, we expect a better service. To add salt to insult, the bathroom door needed the maintenance man , and we only had 1 bed side table !!! on 1 side of the bed, the make up mirror light is broken and the patio door wasn't opening properly. I am devastated that we had to wait ages in the room for the( friendly helpful) maintenance man to come and fix everything. we should have received a polite "sorry" from the receptionist and gave us a different 100% in order room. But we did NOT. This has spoiled our afternoon after we drove 3 hours to get there. This was a very much needed break for us and i was left disappointed. we have stayed many times in the Barcelos and this one has the worst unhelpful, unprofessional and lazy receptionist ever. The room next door to us had very loud, drunken laughter and screaming and I was bracing myself for the night time, but luckily it wasnt too bad by that time..However, the rest of the resort was lovely, the Spa was great, although the actual spa water was chilly and not very warm, and the Turkish steam room was out of order sadly...The breakfast is 100% perfect, the staff at the breakfast are polite and work very well. The food available is fantastic, from healthy and organic to fully cooked , teas, coffee etc.. also the breakfast room is lovely kept and bright . We would love to return to the area, but would prefer to receive a room we chose and pay for !!, rather that nothing but disappointment in the first 3 hours.. because of the negative experience, we didnt try the evening restaurant and went elsewhere, to avoid more dissapointment, which is sad really.