Best Western Plus Jekyll Island

We were in town for the Diamond Cheer and Dance competition this weekend and we were very pleased with our stay. Management was very informative on every detail to know about our stay. All the staff were very pleasant. We would recommend this hotel to our friends and family. We will book again in the near future.

Very bad experience, AC in room was not working at check-in. Hotel thought the problem was corrected, but it stopped around 11PM. There was no one available to fix the problem and no other rooms available. The AM front desk clerk was able to find us another room which was fine. My main problem I was put in a 2nd floor room in a building with no elevator the 1st time. Going up and down the steps carrying my luggage really missed up my knee, which then made it hard for me to walk. Walking on the beach is one of my greatest pleasures and I had looked forward to this. When I asked the PM desk clerk Eddie who was the one who checked us in, why he would put someone my age in a 2nd floor without a elevator, his only response was it was an upgrade as we had gotten a suite for the price of a regular room. I was upset and tired as I hadn't slept well from the hot room and I would appreciated a little sympathy to the situation. He had been very arrogant at check-in and now it was plain he could care less what I had been through. Things continued to escalate till he told to leave the lobby unless I apologize to him, when I felt I was the one who desired an apology. Also, make sure you check your charges as there were extra charges on my bill. This hotel has some really good features as it is in a great location, the rooms were clean and the bed was comfortable.

The acquisition of this property as a Best Western Plus has been a positive change for the former Seafarer/Quality Inn on Jekyll Island. The staff were all friendly and helpful (like Sandy and Bobby when they were at this hotel a few years ago). There were plenty of employees actively working in several different capacities to maintain and spruce up the property. Rooms are clean, quiet and comfortable. The breakfast area was clean with multiple hot and cold food choices. We enjoyed every aspect of our stay.

Breakfast was good- eggs and ham each morning plus a waffle machine rounded out the hot food. One kind of bread, one kind of bagel and a few assorted muffins; cereal; oranges; coffee and tea (would have liked cocoa); juices. So a decent selection. Pool area was nice. Room was clean; furniture was worn but okay. Beach was right across the street so very convenient. Bed was clean and comfortable, which was most important to me. Staff was friendly. Would stay again.

We had a great time, the check in process was very easy, the staff even let us check in earlier than 4pm which was very nice, our room was very clean and spacious.

Exceeded expectations for an older hotel. Very clean and like having a full kitchen. The pool is really nice too. Short walk to beach across the street.