Holiday Inn Resort Jekyll Island

This is year number 5 and will be the last. Stayed in a suite with loose faucet, mildew and weird odor in bathroom, giant dip in one queen size bed (making it unusable for sleeping even on other side of bed),and both direct tv boxes had been set with password by former customer (one could not be reset). Maintenance guy was able to help with Direct TV - getting one tv going. 1.5 hours of yelling, singing by another customer in middle of night - tried to call front desk for assistance- they never answered. Same customers tried to urinate on tree the next morning with us on balcony overlooking - we said something to stop them. Handicap accessible ramp no longer there so limited beach access for mobility challenged family member (no notice of this change from previous 4 years). We are IHG Platinum members but this stay will severely impact our future stays at ANY IHG hotels, especially this one. This hotel has become run down over the 5 years with minimal funds appearing to be spent on maintenance other than a coat of paint (appearing to attempt to cover up mold in bathroom). 3rd floor coffee barista and maintenance guy, along with front desk staff, were friendly! Other than that - sad sad sad and very disappointed.

Slightly dated property with brand new (last fall) restaurant and pool area. Rooms are comfortable enough and fairly well maintained. Second floor rooms all have a balcony with Oceanview.Breakfast buffet is fine, but the same thing every day gets a little boring. Lunch and dinner menu are one in the same with not a whole lot of variety. No pasta dishes, very week options for vegetarians. Apparently there is a kids menu ask for that if want a smaller burger or grilled cheese.

Staff was great. Rooms was clean and the property was also. The food from the restaurant on premises was great the pizza and taco.

The room was spacious, the view was beautiful, and the staff were friendly and welcoming. The restaurants on property were within walking distance from our room which was very convenient. The food and drinks were great as well! Overall our trip was wonderful! We will definitely be returning soon.

The beds were very comfy. The staff was very friendly. The rooms were clean. I would for sure go back!! It was a very spacious room!

We've stayed at this property multiple times over the years (starting in 1984), in its many iterations between various hotel brands. Right now it's owned by IHG and calls itself the Holiday Inn Resort. It falls short of what an actual resort should be. The biggest issue, and the reason that we will not be returning is the cockroach problem. I had always been concerned about bedbugs, but we've never seen evidence of those. This year, I killed a cockroach on the walkway outside of our room and we had a roach scampering about on our bathroom vanity, around (and probably inside of) my toiletry kit. If roaches don't deter you, keep reading. The resort fee gets you free 2-hour bike rentals sunup to sundown (no helmets, only adult bikes), towels provided at the pool, and kids eat free in the new Coastal 24 restaurant. We had high hopes for the changes that occurred between summer 2024 and summer 2025, but they weren't great changes. In order for kids to eat free, adults must order at least one item off the menu. For lunch and dinner, that's not a big problem, since there is a menu of items to choose from. However, for breakfast it's a big problem. They chard adults $19/person for the breakfast buffet which is no different than the free buffet you will find at any Holiday Inn Express. Well, actually, the buffet might be smaller. It's certainly not worth $19/person. And it's the only breakfast choice for adults. We opted to purchase cereal and frozen waffles for our room. Seriously, it's laughable that they want adults to pay $19/person for that low quality of food. The hotel used to have laundry and ice at the ends of the corridor for each floor of the hotel. They decided to remove the multiple options and instead offer one washer and one dryer for the entirety of the property. This is ridiculous for a hotel that is located on the beach and has always offered guest laundry services. Now you have to walk all the way to the lobby and hope no one else is using the washer/dryer. I'm not convinced the washer uses enough water. We fly in from another state and rely on guest laundry services so that we can pack only what we need and get multiple wears. With 2 kids in the family and staying beachfront to play in the murky Atlantic water, we need a washing machine. Our clothes did not come out clean and the detergent didn't all get used up. There was a large shouting match between adults at the pool. It got very heated and scary. The restaurant manager came out but offered no real help. No authorities were actually called, even though the manager said he had called them. When asked later he said he had only said that to de-escalate the situation. That left us feeling unsafe. Coffee is a dire situation at this hotel. They offer a keurig in the room, but you're at the mercy of housekeeping actually leaving you coffee pods. If they don't, you have to walk all the way to the lobby to request them. The hotel gives you free coffee vouchers, each voucher gran