Days Inn & Suites by Wyndham Jeffersonville IN

Horrible beyond words. We booked here for Derby. Not exactly cheap at over $200/night. Arrived to an area where the neighboring hotel looked abandoned. Gutted and per other reviews here, it's been that way a long while. Quite the creepy vibe. Arrived at the property, and zero cars in lot. Zero people in the lobby. Waited for a clerk, heard not a sound. Clerk finally came in, and then took an inordinate amount of time to find our reservation. He informed us we had booked a handicapped room. We certainly did not. Asked for another, and was told it was impossible due to Derby. Asked what was different about this room vs a regular but he couldn't tell us. Maybe very new on the job as I imagine turnover is frequent. We went to our room and OMG. Horrible beyond words. We were greeted with a series of carpet stains trailing into the room. Dirt? Perhaps animal excrement? Blood? Human excrement? No clue. But beyond shameful they'd even try to rent this space. We then spotted stains on the comforter, pillow cases, even the tub had an inexplicable red discoloration. Gross. We didnt unpack, just took out cells and laptops to find another location. As we did, we tried to avoid touching or sitting as the furniture and things felt gritty and looked rank. Of course, not helped by the only sunlight was from 1 small window looking out to the abandoned wreckage next door. Went back to the lobby to inform them we couldn't accept these accommodations. Got the "no refunds/Derby policy" line. Offered to pay for the first night, but was told no....they were keeing our money for all 4 nights. I wasn't going to get into it with a clerk. Asked for the manager, or the name of the owners, managenent company, etc. He pleaded to know nothing, he just worked the desk. I'm now working with the corporate office and will update you on that as it unfolds. In the meantime, if you are still reading this and considering rolling the dice on this location to save a little money vs the prices in Louisville, don't! Especially if you have wife and kids. It may exceed just being filthy, might be unhealthy. Debating calling the state for an inspection. I'm now writing this from a room in Louisville costing me 5x and every penny is worth it! I'd have spent 10x to escape that nightmare. PS tried to add photos, but it seems blocked. Will try again when I write an update. Stay tuned.

We were greeted after a long road trip only to find out that our room for 2 nights for 5 people (2 queen beds & 1 king bed) which was reserved was given away to some one else for my stay on July 13 & 14. When I first arrived and I gave my name, he originally said that there is no reservation under my name. When I pulled out my reservation confirmation, he then admitted that my room was given to someone else. He said that the person did not leave and stayed longer than expected and told us that they couldn't have them leave as the housekeeping staff already left. I said I am able to change the bedsheets my self, I need my room as reserved. They had no other room for us. He suggested for us to go to another hotel. He found us a room at the hotel next door but the room was slightly smaller and not what I had booked. We had no choice but to go there because it was late, we were tired and we needed a place to sleep. As a Wyndham member, that was totally not acceptable. If the hotel next door would not have had a room, I don't know what we would have done. As for the location, it's by the side of the highway and has an abandoned building next to it (looks a little creepy).

It was very relaxing, I was checked in accuracy and friendliness and very welcoming and i was very content with privacy and cleanliness with the room. I will definitely come back when I need a motel room