Fairfield Inn Richmond

I left a very expensive knife in my room did they call me and let me know I left it no when I called they do nothing about it housekeeping took it cuz I remember exactly where I left it

The door didn’t lock, this wasn’t noticed until the next morning. The latch mechanism did not set unless the door was pulled up by the door handle. Informed staff prior to my departure. Other than that, Very nice place.I had some confusion after booking, this facility is on the state line of Indiana and Ohio, Initial booking had me in Goshen IN., Where as this facility is in New Paris OH., but online and confirmation refer to it as Richmond, which is in Indiana. Staff informed me they have had others this has happened to, even having them being booked to Richmond Virginia. Not something one wants to go through when ready to take a rest at the end of one’s travel. The road can be stressful enough.

Beautiful facility near the expressway. The driveway is unmarked and a bit difficult to find in the dark. If you turn too soon, you’ll end up in the parking lot of the gas station next door, but there is a cut through that will allow you to get to the hotel. If you miss it and go too far, you’ll have to drive across the Indiana state line, do a U-turn and try again. Fortunately, it’s less than a mile.

Clean and comfortable

Great place!! Hot tub was great!! Very clean not sure if it just was remodeled or new but very modern and clean! Beds were comfortable staff very helpful stay away from Iron skillet. Get food somewhere else . Breakfast was free they had eggs oatmeal and yogurt. Fresh fruit

First, the good part: This hotel is just barely in OH at the stateline adjacent to Richmond IN and at the I-70 exit for US 40. When I have a choice, I prefer not to spend my money in Indiana. This hotel provides a decent place to stop while travelling through. I've stayed here before. Meets my basic criteria of cleanliness, a comfortable bed, working TV & WiFI, and acceptable breakfast. The craziest thing was the new mini-fridge. First, I literally needed to get on my hands and knees to read the instructions and put my few items in it. It sits on the floor inside cabinetry. Then I found it has an "ON" button deep inside which lets it run for 2 hours! If you need to keep something cold all night, set your alarm to wake periodically to reset it. I knocked off a point for this stupidity. I understand the value of energy conservation. But the hotel would have saved more energy by not running the electic waffle griddle hot all day. Here as in many hotels, "eco-friendly" seems to equate to minimizing labor costs: disposable plates and cups, not having cleaning staff turn off unused mini-fridges, less laundry washing. One more point that may be relevant for others: There is a truckstop on the east side of the property, which might bother you.