Mövenpick Jeddah Al Nawras

سيء جداً غرفة و نظافة زي الزفت و معاملة أسوء و موظفين لا تفقه شيء بالفندقه ما انصح أي احد يضيع فلوسه بمكان مقرف زي كده اقل فندق احسن منه و تخيلوا أقوم الصبح اطلب خدمة الغرف ترد عليه موظفة اسمها رانيا تقولي ممنوع عشان أنت خارج اليوم 🤦🏻‍♂️ بحياتي ما سمعتها دي 😂 الهبل أنواع بس زي كده ما صارت معايه

كانَ المنتجع جميلًا جدًا وذو اطلالة رائعة على البحر واهم شي مستوى الخصوصية ممتاز وعلى مستوى راقي في غرفة النوم وغرفة المعيشة (الصالة) وافطار رائع وشهي ولكن ملاحظتي الصغيرة هي فقط السعر مرتفع قليلًا ولاكن المنتجع فخم

They need updated

I had poor AC and bathroom leak which lead the hotel crew to stay in my room for over an hour fixing the issues

This resort is very rude to their guests. Mr. بديع from room service is doing a terrible job. We called him to order some soup for iftar, and 4 minutes before Eftar, we called to ask about the order, and he replied we would serve you 30 minutes after Eftar; our priority for people paying 200 SR for a set menu if you pay 200 per guest will serve you now !!!!!!!!!!!!!!!! I asked why you didn't you inform us early; he couldn't reply if he had told me this earlier, I would be breaking my fasting in a restaurant outside the resort. This is unacceptable, and I would be escalating the issue to Accor customer services, or maybe I should not be their member anymore. We came here for a high end respected resort, not a place trying to rip you off

First off we checked in and the room smelled like sewer and stale cigarette smoke. Reported to reception and they sent a cleaner whom proceeded to spray air freshener and mop floor.... Mask the smell instead of discovering the root issue. My wife then cleaned the first 1.5 hours in the room. Bottom line is the place is old and not well maintained. Mold/Mildew and scum in the bathroom grout, water damage on the wood cabinets in bathroom. The kitchen counter and cabinets have burn marks and damage. Place just felt dirty!!! $600 a night you would expect a much better standard. Asked for a late checkout for 3pm was declined and then proceeded to tell my wife she had to be out by 1pm even though booking said checkout was 2pm. My wife called back and sent a copy of our booking and the reception said oh ok 2pm... like really... Don't be fooled by room pics and the view. the view is only positive note on the place. Total Dump!!!!