Millennium Al Masar Hotel

Poor choice of breakfast. Service attitude a bit lacking. Poor location to go anywhere.

一家新的酒店，一切都非常好，帶着孩子，家庭出遊，環境最重要，很舒適。頂樓還有露天游泳池，特別棒，孩子也很開心。還贈送了mini 吧的飲料

رائع جدا

They are extremely prompt and proactive, in terms of food and beverage, a guy in particular that stood out was Ihab Issa, with an eye for detail and an excellent memory for preference, definitely staff like him and the team make you want to choose millenium again

I’ll start by saying the front desk team were absolutely lovely , warm, welcoming, and professional. It’s always appreciated to be greeted with a smile after a long journey, and they really set the right tone at the beginning. Housekeeping also did a great job — the room was spotless and clearly well looked after. Unfortunately, the rest of the experience fell far below expectations. Service across the property was slow and inconsistent, and it was obvious there weren’t enough staff on hand. Even basic requests took far too long, and at no point did it feel like the service matched the standard being advertised. The coffee was poor — more like instant Nescafé than what you’d expect from a so-called five-star hotel. On top of that, there was no welcome amenity in the room, not even a small gesture to make the stay feel a bit more personal or thoughtful. Worse still, concerns raised during the stay were not taken seriously. No follow-up, no resolution — just polite nods and nothing done. That’s really not acceptable at this level. There was no effort from anyone to go above and beyond, and overall the experience felt flat and impersonal. You’re left with the sense that guests are just processed, not genuinely looked after. I’ve stayed in many five-star properties around the world, and this is one of the few where I felt completely let down. The value simply isn’t there for what you’re being charged. To be clear — this isn’t just a complaint, it’s honest feedback. If the goal is to maintain a five-star rating, then the level of service needs to reflect that. Right now, the front desk and housekeeping are carrying the experience — but everything else needs serious attention.

The Millennium Hotel is a beautiful Hotel architeictecturly designed .The foyer is comfortable ,spacious with an amazing super sized television screen that gives a pitch side view of any football match. The glass ceiling and elevators give a futuristic vibe .There are a variety of rich colourful Arabian Carpets on display on every floor with other pieces of Arabian artefacts on display throughout the hotel . Our bedroom was super comfortable and spacious . The staff are attentive but not intrusive and happy to recommend areas of the city to visit . There is a roof top swimming pool with great views of the city where you can chill out and relax . This is a great hotel and I would be very happy to return and stay when back in Jeddah .