Timber Pointe Resort

Our stay at Timber Point Resort Very nice place to stay for a weekend getaway or vacation. Staff are very helpful We stayed in the 2 bedroom. Only thing I would have liked is a small table

Beyond Impressed Words can’t express how great Timber Ridge was! Not only was it tremendously clean, but the food at their onsite pizza place and coffee bar was amazing! My family and I would definitely stay there again.

Nice room that met our needs. Staff accomodated late check in. Room was clean. Bed was nice and hot water was plentiful. If we're back in the area, we will book again.

I stayed at this hotel in October 2023, which was the second time I have stayed at this hotel. Throughout my two-night stay, I had no issues. However, the final morning I noticed water on the floor in the kitchen area and it appeared to be leaking from the refrigerator. I reported the water in the floor to hotel management immediately, but no one came to the room to determine the problem. I followed check-out instructions and upon leaving the room, the water on the floor had increased so I put down towels to keep it from ruining the flooring until someone came to resolve the issue. Later when paying my credit card bill, I discovered an additional $100 charge. I was not contacted and told about this additional charge so I contacted hotel management and was advised it was due to damage I caused from pouring grease down the kitchen sink, resulting in a clogged pipe and that I had taken the kitchen sink pipe apart in an attempt to clean the grease causing excessive water damage. I advised management that I did not cook in the room and only used the oven to bake a casserole with items brought from home. As management was told earlier that day on the telephone, I thought the water was coming from the refrigerator. Management informed me they had pictures and that I had to have caused the damage because the room had no damage before my arrival. If I had known that I was going to have to defend myself to prove that there was no such damage when I left, I would have taken pictures (not a common practice when I check out of a hotel or rental house). Management told me on the telephone that I was not telling the truth and said the pictures proved I caused the damage. I was not disputing that there could have been damage since it did appear the refrigerator was leaking when I left but the pictures could not prove I caused the damage. My dispute is with management stating that I caused the damage which would be extremely difficult since I did not cook in the room and definitely did not pour grease down the drain nor detach any kitchen sink pipes. Management could have avoided further damage to the room if they had responded to my report of the leaking refrigerator in a timely manner. There is no “office” at this hotel forcing you to call management with any questions or issues. Management does answer the phone but always rushes the call leaving you with the impression you are an interruption. I would not recommend this hotel; however, if you decide to stay here, I highly recommend you take pictures of the room when you arrive and again before you leave. Also, check your credit card statement immediately to ensure no additional charges have been applied without your knowledge. At management’s request, I did send an email to the owners explaining what actually occurred, but I do not believe that email was ever provided to the owners. I did not receive a reply and when I called to follow-up, I was told that my email had been archived and that the $100 charge

Relaxing on the deck after dark

went a year ago or more no new reviews for 2023.last time was not a good experience , so no new reviews i will not be visiting they were transitioning owners again last time we stayed nobody on the grounds period for 2 days not one person that worked at the place.we stayed here for the last 8 or 9 years but we moved on after the last experience,sad for us we really loved staying here. putting the camp sites behind the lodges spoiled that whole atmosphere the woods was so much nicer .that used to be so nice sitting on the back porches at night with the woods right behind you, now you just hear people and music all night not very private,financially probably good move ,but ruined a great spot for a lot of loyal customers.