Vieraskäyttäjä
3. huhtikuuta 2025
The property looks really elegant. However, the service is extremely poor and slow. For a vast property like this, they need more staff and maintenance, in which they are lacking. We went there for my friend’s birthday. But when her husband called the reception to request for some Birthday arrangements, one guy at the reception refused and said they don’t do birthday arrangements. When we enquired about it during check-out, other people at the reception said they do birthday arrangements, which showed that they clearly have communication gap. They also miscalculated our bills. Some
Of the staff really need proper training. On the day of her birthday, there was an outdoor buffet near the open stage, where there was some folk music & dance was going on. We wanted a la cart in the room, but nobody received call at the dining to take the order. After repeated calls here and there we were told that there was no one to take order as everyone was busy at the outdoor buffet. We were disgusted and honestly it is the first time we faced a situation like this. We pre ordered the cake. After repeated calls, they gave us food and the cake at around 11.15 pm. Total disappointment. Only the saving grace was the beauty of the place
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