Hotel Ratangarh Palace

The stay at ratangarh place was excellent. Specially to mention cleanliness. To add would like to take names khusboo from taverns was excellent and was supper helpfull.

Bathroom facilities are pathetic and basic required items are also not placed prior arrival of guests

Not a very good experience in the beginning itself. Parking problem even hot water wasn't available properly. Suddenly, cold water or maybe the water heater is slow. The attitude of some of the staff wasn't good at all. Some were good. Only the room was good. They just refilled the water bottles with regular water and said it was complimentary. It wasn't even bottled water

Food was good, staff also polite but amenities was not ok rooms are to small and electrical stations not working properly

Deplorable service and unpleasant réception staff. A lot of noise at night because there are a club on the basement and louge on the rooftop. The room aren’t clean and the AC doesn’t work proprely. The breakfast is available from 9 a.m...

Although the rooms are clean and tidy, one of the worst staff behaviours i've come across. They dont even seem interested in responding to some of your queries. The receptionist (the one who covers the second half in perticular gives a damn care attitude about welcoming the guests. When we arrived noone even opened the door though hotel staff were right there, no one bothered to carry luggage. On top of that, he started throwing tantrums when we enquired about other available rooms since the room is on ground floor. The least he can do is to have some manners. The room we got was different than in photo, the photo had some sort of painting behind the bed but the room we got did had any upon asking he said no other rooms available inventory full while it was still showing. The room we got had broken jet spray, water was always on, shower temp changes every few seconds hot/cold(not sure if that’s a feature of their hotel. We stayed there for 2 days no one came once for room service/cleaning. Everything we asked the response was no. The day we checked out, we went to the restaurant on the 4th floor and had to wait for almost 20 minutes just to let’s us know what is available because apparently the waiter had to attend a call ! i understand people can have urgent calls but 15 mins? hotel ratnagarh palace, you seriously need to ups-kill your staff on customer behaviour. This is the least, one would expect in service industry.