Vieraskäyttäjä
9. lokakuuta 2024
First the positives, 1. Rooms were spacious, clean, and hygienic 2. Food was tasty (in room dining as well as at all the restos) 3. Amenities like swimming pool, gym etc. Were top notch 4. Had booked 2 rooms and were given inter-connected rooms that were easy to access 5. Location - city center however, what dampens the positives is the poor/slow service and lack of hospitality. Examples of slow service - 1) asked for water twice in one of the restos and wasn't served for 15 mins. Finally, i had to go and help myself with it. 2) menu handed over to us at the sheeshmahal bar and the waiter vanished after that without bothering to take the order. Examples of lack of hospitality - during check-in, we were just handed over the keys and asked to locate the rooms ourselves. Didn’t expect this from itc. Overall, it was a nice place to stay. Itc could have made it more enjoyable by taking care of the nitty-gritties.
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