Vieraskäyttäjä
23. heinäkuuta 2022
Do not book this hotel! I repeat DO NOT BOOK THIS HOTEL! We arrived at 5pm because normal front desk at any hotel would be available at 5pm but apparently they don't work past 5pm. We stayed outside the hotel for 2 hours until a security guard said he would make some calls to see what can be done. They had no clue that we were even on their books to enter the hotel. The towels in the rooms were ripped; we asked for new towels they said no one can help us until tomorrow morning. We asked for soap, there was none. This place is not a hotel, it is a club. People were waiting in line in front of my room to use the bathroom. We couldn't sleep because our room was legit inside the club. By the way, Cocal is great so clearly that's not the issue. They didn't want us to enter with our water bottles because you can only enter through the same door as all the randoms going clubbing. This was a torture room; my ears were bleeding in the morning. I thought I was sensitive, maybe brother experienced the same in his room. We booked for 5 days, we lasted less than 15 hours. I've stayed at hostels all over the world, not bougie to say the least, but listen to me clearly: DO NOT BOOK THIS HOTEL. In the morning 8am we decided we had enough, I told the front desk guy about my experience he said I understand we've received many complaints. They chose not to refund us. This was HELL, I wouldn't book this hotel even if my life depended on it - I rather sleep on the street. Our Uber driver said to us - Are you sure you want to stay here? - that made it clear that it was hell! It's not a hotel - people book this hotel for a week and leave within a day. They are a cash cow making money off people cancelling their room after a day.
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