Vieraskäyttäjä
18. helmikuuta 2024
I can't believe this is an IHG hotel! I love Holiday Inns and Kimptons and have never had anything but most excellent experiences. While traveling to our cruise ship port, my husband booked this hotel 1) because it is an IHG property and 2) location. Upon arrival, the property looked a little worn and rundown, but we really didn't mind that. However, the person at the front desk was so unsmiling and unwelcoming that I felt I was at Hotel Transylvania. We got to room which was freezing, so I turned on the heat, but to no avail - only cold air was blowing out. It turned the temp up 2 more degrees and again only cold air I had to call the front desk twice to ask for a room that had heat before we were finally moved. It was a nasty, rainy night and we decided to order in. When I went downstairs to ask if the front desk had any suggestions or menus, I was met with a front desk clerk who gave me the rudest look and no response at all. I am not sure what the issue is with this hotel, but it is definitely not what I expect from IHG.
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