SpringHill Suites Jacksonville

GREAT PLACE TO STAY BEFORE CRUISE!! ROOMS WAS CLEAN AND FRESH. GREAT CUSTOMER SERVICE A+ MS MARYON ROCK WE WILL BE BACK BAR HAVE GOOD DRINKS

Room 515 reeked of mildew. It was worse in the kitchenette area. We bought dryer sheets to place around the room, which helped a little, but not enough. Basically traded the strong mildew smell for a strong perfume smell. There is no exhaust fan in the bathroom. The AC worked great, the bed was comfortable, the pillows weren’t the best.

You get the feeling that the employees here are really fighting losing battle with a property that badly needs renovated. The list of needed repairs and refurbishments at this Jacksonville Marriott location is very long. Some of the highlights are as follows. There are only two elevators at this location and one was broken for the entire length of our 3-day stay. The one working elevator would constantly get stuck on floor 2. Taking the stairs was then needed many times and sadly the stairwells were very dirty, Smelly and in disrepair. I have stayed at many spring Hill suites over the years and sadly this is the first time we have had this kind of experience at One of their locations. The toilet ran constantly and the carpet and couch were filthy in our room. The air conditioning was noisy and obviously needed repair. The hotel was sold out so we knew there was no reason to ask for another room as we overheard somebody else request a different room earlier and was denied. The staff was friendly and there is only so much I know they can do with such a badly overdue for renovation hotel. On the bright side, the breakfast was always good, well stocked and well prepared. I know they're better Springhill suites in Jacksonville as we have stayed in other locations. Will we now know to avoid this one until it gets badly needed renovations.

Na

Hot tub was not working, which was a bummer because I booked here specifically because it had a hot tub. Other than that everything was decent and clean. Staff were friendly.

Room smelled musty.