Courtyard Jacksonville

Great place, fabulous service. Everyone on staff was super friendly.

Came here and they were nice and all. So the service is good. The rooms are trash - moldy carpet, torn furniture and it seems as if they didn’t clean the coffee machine in the room. Makes me wonder what other corners are being cut. But the 3 stars is ONLY for the service. The property is run down even for a Courtyard.

We had never stayed here before and were pleasantly surprised. The room was large and nicely kept. Bathroom was well lit with great water pressure in the shower. Staff were all cordial , helpful and friendly. We did not know the area and were happy to find a bistro bar of sorts in the hotel where you could catch a light bite for dinner. Not great food but sufficient and served with a smile. Breakfast was also nicely diversified with pleasant seating and attentive staffing. Very little we could criticize with this stay.

We enjoyed our stay here. It is a very nice clean hotel with friendly staff. We will certainly stay there again the next time we are in the area. The check-in was very fast. highly recommend if you are in the area. The rooms are very modern. 5 star

There were cockroaches in my room, which I only found at 1am. Left my name and phone number twice at the hotel and asked one of the managers to call me. Have not heard a peep from them. Manager was not available when we checked out.

got there late, left early, front desk gal wss super nice. angie i think. her trainee was cool also. grill fir cafe wss broke so no sandwiches.

After having to leave another hotel due to its condition - we were happy to be allowed to check into this location. Despite it being 10am, the staff allowed us access to the pool and facilities until our room was available later in the day. We decided to extend our stay last minute and the staff were very accommodating of our reservation changes. The facility is clean, the staff is friendly, the location is easily accessible and in close proximity to many restaurants and the mall. We will definitely use this as our go-to hotel as our son is stationed at Camp Lejeune.

After an incredibly horrific stay at the nearby Suburban Extended Stay hotel, we decided to change to the Courtyard Marriott. As soon as we walked into the lobby we were greeted by Emma at the front desk. She was absolutely wonderful as we explained that we were hoping to check in early (it was almost 1 pm) because we checked out of our previous hotel due to the horrendous condition of the room there. She immediately called Housekeeping to see if our room was ready. We took a short trip to the grocery store next door and upon our return, Emma told us our room was ready and even gave ! I felt very appreciated as a Marriott Bonvoy Rewards Member and also was very happy to see my request for extra pillows and towels was also fulfilled. The only small negative thing was that there were only 2 lounge chairs by the pool and some of the tiles had fallen off the edge of the pool. Other than that, our stay was great.

Im notmally not in the area. I had to visit for work. I arrived at this hotel. Upon check in I asked for the high floor. The rep stated nothing was available and the time was 300pm. I really arrived to the city earlier and decided to waste time to give the hotel time to clean the rooms. She stated it was only two people working housekeeping and to give them 45m. Then I hear the alarm going off and people talking about a leak. I went on the seconf flor and the pipes had burst. However, I decided to wait 45 additional minutes for the room. I arrived back 60m later. The fire truck was there the leak had spread and the employees, maintenance, and management didn't know how to turn off the water. So now there were in the process of turning the water off in the entire building. Ive been waiting over an hour for a room. I decided to go somewhere else at this point. I was traveling and was ready to shower and relax. I feel like these people wasted my time. These franchise Marriott's are the worst they NEVER keep up the properties. I complain about this often because its true. This place is very unorganized and Marriott need to let this property go or take the property back. These kinds of things are happening to often. With an so call upscale chain. I will never return.