The Bertram Inn at Glenmoor

Family stayed here while visiting Massillon. We chose this place because we enjoy the fitness area with basketball, raquetball, weight room and bunch of cardio equipment. The sauna, steam and hot tub in the locker room are also nice. I wish it would stay open past 6:00. The staff was friendly and we had no issues. Would stay here again if near Massillon especially during golf season.

The hotel is in a nice country club neighborhood, but once you walk through the hotel doors, it's a totally different story. The decor is supposed to be "Scottish" but actually looks like decor from 1989 (cheap Queen Ann Furniture and red and green wallpaper border). First, we could only get one key to the room. Then our room had no trash can in it, not even in the bathroom, and when we asked for one, it took two days to get it. But the biggest reason for my bad review is that they charged us $16 for snack food that we didn't even purchase. We complained about it twice, but we never got reimbursed. Also, my husband had to take apart the tub drain because there was so much hair in it, that it wouldn't drain. He also had to take the water filter off the sink because no water was coming through. The only positive thing I can say is that housekeeping did an exceptional job. We come to Canton several times a year, but as far as this hotel, never again.