Homewood Suites by Hilton Jackson

"Horrible... keys don't work EVERY DAY and the gentleman downstairs (said his name is Craig) on Monday at 7pm-7:45pm is very rude, disrespectful and unhelpful... we had to visit the front desk many times a day because of this issue.... have been staying in Hilton since 25 years ago but never like this in fact. Digital key? Doesn’t work, physical card keys? None of them work (we initially got 2). This is ok. We just need to visit the front desk for help as the Hilton app suggests , right? Wrong!! First, no one was there at the front desk on Monday at 7pm when I first approached. Imagine after a whole day of trails and no one was there to help. Then after trying all my keys again and again running up and down (none of them work), I went to the side of the front desk shouting many times “I need help!” Eventually there was this guy coming out from a secret room to the front desk. This was where the whole nightmare started. Very rude. Very rude when a customer is asking for help many times in person but is ignored. It has nothing to do with my profession or the room rate (expensive, being $800 or $900 a night). It has a lot to do with his attitude when their system is broken or at the very least bothering customers to run up and down like this. They should try that 10+ times for trying to get into own rooms then being treated by this guy like this! . Horrible. How many times did I tell the guy, "I need help"? More than 3 times probably. But , he just kept ignoring and questioning me back with do you need help?? how many times did he question me back, "Do you need help? " maybe 3? 5 times? I’m already showing the cell phone screen!! Of course we needed help! Or why would I be at the front desk? ; Then, how many times did I try to pass the guy the Useless key card but got ignored ? 4? 5? Better check that video recording! lol. Maybe their management can see and count better. What’s worse, with his unwillingness to help, the digital key was still not working after I left the front desk … but only shortly. I had to come back again since it was still not working!! … geez very good workout after a tiring day. Then, even after I showed him my cell phone screen (saying no work, contact front desk) and told him, “this is not funny” , he kept saying many times “do you have a problem?” “What’s your problem?” WOW , this is so unprofessional to its extreme. What really surprised me was his attitude. Seriously, thinking back, maybe it should be me asking, “What is your problem??” Guess what? The digital key still didn’t work after him saying he fixed it, sending another code whatever. Next morning, no, still didn’t work. But this front desk person’s ill-mannered attitude is what really pisses me off. To be fair, the room is okay and other staff members are nice. But if factor in how you may be treated rudely like this with a small issue of malfunctioning keys … I guess I’m only glad that I advised my friends to stay at a different place for this trip."

The Virginian Lodge

"The pictures introduced are all of the suites. The non-suites are in a separate two-story wooden building at the back. The air conditioner is very noisy and the sound insulation is not very good."

Spring Creek Ranch

"Spring Creek Ranch has one of the most beautiful views in Jackson—overlooking the valley with the Tetons in the distance, which was definitely the highlight of the stay. It’s a great spot if you’re looking for scenery and a quiet setting outside of town. That said, the cabin we stayed in was disappointing. It didn’t feel very clean when we arrived, and the furnishings and interior felt pretty outdated. For the price and reputation of the place, I expected the accommodations to be better maintained and refreshed. Overall, the location and views are amazing, but the cabins could really use better cleaning and some updates to match the setting."

Teewinot B5: Top Floor 2BR/2BA Condo -- Fully Remodeled