Courtyard Jackson Ridgeland

I’m a 35-year Marriott employee, and I was appalled by the condition of this hotel. It was under renovation and should not have been operational. Ripped and stained carpet in the hallways, construction debis in public guest areas, room in disrepair with old, dingy decor, malfunctioning refrigerator, and construction noise after business hours. I complained, was offered a refund that was never processed. My follow up calls to the general manger were never returned. Hotel should be deflagged or demolished. Shocking and abysmal experience.

The hotel looked like under construction or something. The floor tiles were broken every corners, carpet was dirty and smelly. The location was shady. The only thing good was the staff. And nothing more to add on.

Never Stay at this Hell Hole The receptionist at the front desk was extremely rude. They didn’t have any king bed rooms available (which was the room type we reserved) and the only option was two queen or full size beds whichever it was. We accepted and went to the room which was smelly and extremely hot to the point it took all night to cool off. When I confronted her she said that was all that was available and if we didn’t want to stay we could go somewhere else! When I told her that Marriott would not be happy with the conditions of the hotel and the rudeness of the service she stated that they were independently owned and they didn’t care! We had been traveling all day and needed our rest so we settled but I was appalled by the level of service this person was giving! Later I came down to see if they may have something for a headache and witnessed this same front desk worker being extremely rude to another customer at which time she canceled his reservation against his will and told him to find another place to stay because he wasn’t staying there! This type of behavior is extremely unacceptable and should not be tolerated by ANY business owner much less a corporate franchise such as Marriott! The rooms and the entire hotel wasn’t up to par to be a two star hotel such as Motel 6!! These are all facts!!