Wow! I have visited this property while traveling through Nevada for about 30 years. After my most recent visit, I feel that I will probably never go back. Up until the pandemic, we had a host that would invite us to special events, concerts, and he would take care of booking our rooms. No longer does anyone seem to appreciate that we are there at all. I made my own room reservations by phone and requested to be closer to the front this time because of a weak ankle. I arrived at the front desk where I checked on with a gal named Aisha. She welcomed me with her speech which sounded like a robot, and had no personable skills at all. Went to the assigned room, it was the farthest room from the front desk in the entire building! It was on the far end of the hallway on the 4th floor! Went back to same person at the front desk, and again she started with her same robot speech. I politely mentioned that she had just spoken with me 10 minutes before. Told her I didn't get my request, and she said they were booked and had to call a manager. He did manage to get me a little closer. Next we went to ****** floor where there is 3 different bar areas. Only one of them even had a bartender. It is a fairly large floor and they only had 2 cocktail servers, we ended up waiting almost an hour for a drink. In the past, there was always familiar faces of employees, but saw none in the 2 days we were there. It felt like all the personable things that kept us coming there were gone. I felt unappreciated and that they only wanted me there for the dollars that I would potentially gamble. No more!
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