Vieraskäyttäjä
31. maaliskuuta 2025
Pathetic service. Really hopeless staff and management. Our washroom hand shower was not working. Raised it at the reception in morning at 11 am. When we can back at 7 pm. It was still not fixed. And their audacity was that they asked us to wait and they started calling the plumber. I mean seriously. Guest came after 8 long hours and he has to wait before using the washroom. And this was the luxury room. They after arguing with us, they shifted to the new room and the issue was not of plumber, it as a simple on off switch they disabled. Then they asked us to switch the room again after we ourselves shifted all our luggage and everything after coming after 8 hours. Seriously their service was below the PAR. Coming to the restaurant, their staff was treating us they we are having food for free. We got salad after 10 mins of food and after repeated requests. I went to bath and there was no body wash in the dispenser 🤣. I would highly request to not book this hotel, they are pathetic towards the guests and the charges are just comparable to Delhi’s 3 star hotel. We paid for 2 nights. Also, they refused one guest for taking the breakfast at room because he was unwell and the Manager said that if you are unwell, why are you even eating. Really ill mannered Management.
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