Yagyu No Sho

The stay at Yagyu no Sho was very magical. The room that we stayed in was on the second floor with its own private bath. It was a very large room with many small rooms within. The room was very clean and felt luxurious. The service staff were wonderful. A special shout out to Taeko. She made our stay extra special with her wonderful demeanors. The meals were amazing both for dinner and breakfast. They were so abundance and beautifully made. They offered public bath within the facility and they were clean and well kept. Recommended !

I DON’T recommend this ryokan! It fails to deliver the quality of service that matches its pricing. Firstly, having a few bugs in the room might be tolerable, but finding them emerging continuously from the futon and mattress is unacceptable. Around midnight, bugs resembling termites started appearing from the bedding. We had no choice but to call front desk for assistance. Despite their efforts, the staff couldn't contain the infestation. Instead of offering a room change, they simply replaced the futon and mattress. Having stayed at luxury hotels worldwide, I've never encountered such an issue with bugs in the bed. This is intolerable, and the hotel’s response was inadequate and disappointing. The quality provided does not justify the cost. I have stayed at many onsen ryokans in Hakone and Izu, where the occasional insect might enter through the window, but the bedding has always been clean. Even at less expensive hotels, I've never experienced anything like this. It was extremely unpleasant. We couldn't rest or relax here. Even after the bedding was changed, insects occasionally appeared on the floor, and we spent the night worried they might crawl back into the futon. This is not the standard I expect from a luxury establishment like Yanagi no Sho. I am deeply disappointed. Telling someone that I had to call staff at midnight to deal with bed bugs would make it seem like I was staying at a roadside motel. The next morning, I voiced my complaints to the hotel’s general manager, who offered apologies but no substantial compensation. I recorded videos and took photos of the bugs on the bed. I won’t be returning and will advise my family and friends to avoid this place. Moreover, the onsen’s cleanliness was also a concern. The outdoor bath had leaves and insects floating in it, and the bottom was littered with dead bugs. I even took a photo of a large spider in the indoor rest area. Finally, the dinner was underwhelming and not worth the price. Despite hearing high praises about the food at Yanagi no Sho, the meals at other ryokans in Hakone and Ito, which cost half as much, were far superior. The only satisfactory aspect was the polite and attentive service from the dining staff. They were very courteous and meticulous in their service. The overall ambiance of the hotel was decent. I hope my unpleasant experience was an isolated incident.

1年ぶりに家族でお邪魔しました。 今回は離れの梅の生(うめのお)に宿泊しました。 竹を敷いた縁に出て川の流れを聴きながら、のんびり時間を過ごすことができました。 石を掘った立派な部屋の露天風呂からも川のせせらぎを楽しめました。 食事もとても満足できました。 中居さんもとても感じの良い方で素敵な時間を過ごす事ができました。

桂川のほとりの桜が満開の頃お邪魔しました。 今回は萩の部屋でした。半露天風呂があり、小さいながら庭もあります。 華美ではないが、スプーンカットしてある床など、細かいこだわりが感じられます。 食事は1年半程前に料理長が変わられたそうですが、以前と変わらずとても美味しかったです。 玄関の桜が華やいでいるのがとても印象的でした。