Pacifica Resort Ixtapa

En los restaurantes en el desayuno no te hacen caso a menos que vayan numerosas familias, si vas con pareja a lo mucho te sirven café. En la habitación diario salían cucarachas. NO COMAN NADA DE MARISCOS a menos que quieran terminar dos días enfermos sin poder salir de la habitación por infección en el estomago. Nosotros fuimos a la cna de especialidad de la comida oriental y de sabor estaba bien pero inmediatamente nos hizo daño. De ahi en fuera los demás servicios estan bien.

Resort personnel were friendly and helpful during our entire stay. Restaurant choices were great. Loved the Italian restaurant Bougainvillea’s, as well as El Faro. Solarium and Moon bar was also nice choices. Tulipanes was our favorite go to for breakfast and occasional lunch & dinner. Our beach attendants were great bringing the drinks and appetizers to our palapas. Our suite was beautiful & clean per usual. On our first day we were met with lack of bath towels. That evening family members staying in the rooms were bitten by little lack bugs. The concierge / resort staff were notified and we were told they would send someone up to spray the room. After a couple of phone calls, someone finally showed up to our room with a can of bug spray. On the second day; the elevator went out of service. We were told by resort staff that a part had been ordered and would soon be repaired. Meanwhile, we are trekking up 4 flights of stairs. ( hubby with bilateral knee replacements, 3 elderly family members) Washer and dryer were also tagged out of service for the duration of our stay. Update on elevator: was Out of Service during our entire stay. There is ongoing construction, so be prepared to hear the jack hammering as your alarm. 8am. No previous notification. Also, if you are a resort member resort fees are now being charged. ( no prior notice until we checked in) Paying it is a non issue but when you have multiple issues with equipment out of service. . . Doesn’t make sense. We made the best out of our trip, as our family plans for our family reunion all year long and looks forward to it. Hopefully when we return next year, it will be the top Pacifica Resort we have known it to be and love❤️

En esta ocación vi falta de atención, en el restaurant, me falto variedad en los alimentos, como que todo repetitivo de los demas días. Por las mañanas tenemos derecho por el tipo de contrato a cafe en la habitación y solo ocirrio 1 solo día. Mi mamá es adulto mayor y nos toco una habitación para llegar demasiados escalones que incluso se cayo en escales el sabado y saliamos en domingo y el regreso fue dificil ya que se pego en la costilla. La varieda de snaks es la misma..un poco aburrido..

Pacifica never disappoints! The people who work there are the friendliest people on earth, and the restaurants are excellent. We ate at every one, El Faro, Bugambilas, Moon Bar, Solarium, Tullipanes....never a bad meal. It was a wonderful treat being in Mexico again.

We have been members of Pacifica Ixtapa and Pacifica Grand for 8 years. We have found the facility to be clean and well kept, the staff to be exceptionally accommodating and the restaurants to serve delicious meals. The views of the ocean at Ixtapa an d the bay at Zihua (Grand) are spectacular. We will be back again and again.

The AC unit inside one of bedroom started to leak all over the floor. It kept my daughter up all night and she slipped on the water. Thank God she was able to hold on to something. The problem was reported to staff and I wasn’t even spoken to compensate the lack of sleep for my daughter and the issue of water all over the room. I was disappointed.