When I arrive at the front door of the hotel, there is no guidance and we have to carry out heavy luggage to walk up the stairs. Meanwhile, no staff helps us at all. After that, there is no staff to greet us when we go inside the lobby of the hotel. Being a superior hotel, I don’t expect that we need to stand in front of the check in counter during check in. After several minutes, we finally being assigned to sit for the check in process. As it’s pricy of this hotel, there are many many choices with excellent service and food if you pay such amount or even cheaper.
Excellent for families!
We had an excellent experience at KAI Ito! Our family of four stayed in a room with a private hot spring tub. The suite was large and comfortable, and both breakfast and dinner were included. The food was extravagant and excellent, but note that it will not be appropriate for very picky eaters. The staff were all incredibly welcoming, accomodating to children, and their English was fantastic! I highly recommend this resort for families. We will definitely be staying at KAI resorts any time we're back in Japan.