Kilya Hotel

Perfect location, friendly staff. Amazing view

Rezalet Çok kötü bir deneyimdi. Öncelikle vip oda seçimim jakuzi olması nedeni ile seçtim. Ancak jakuzi arızalıydı ve bütün tuvaleti su bastı. Yaklaşık 1.30 saatimiz onunla uğraşmakla geçti. Önce pis su aktı sonra boşalttık temizledik doldu bu seferde su sızıntısı nedeniyle su bastı tuvaleti. O daya gittiğimizde oda da yorgan veya pike yoktu. Onu istedik yoğunluktan dolayı 1 saat sonra çift kişilik yatağa 2 tane tek kişilik pike gönderdiler. Sonra tekrar aradım bunlar ince daha kalın bir yorgan gönderirmisiniz diye bu seferde birer tane daha pike gönderdiler çift kat yaparsak ısınırız diye şaka gibi. Oda çok temiz değil camlar ve tüller pisti. Odayla banyoyu ayıran jaluzi bozuktu. Tek güzel olan Oreo'ydu en sıcak kanlı dost.

This place needs new staff or management. Front desk doesn’t seem to care about any of your issues. I didn’t realized they had smoking rooms when I was booking, so after check in I asked if I could switch mine to non smoking (I get really allergic) Reply - we are full. Literally that’s all they said. The most annoying thing - hotel was half empty, there were rooms available online on all the booking websites so that was just not true…. No people at the pool and at breakfast. Today we are leaving and the same rooms are still empty…. If they were more expensive it could have been communicated and I’d gladly pay extra to change my room, but everyone at the front desk was extremely short. Full. Conversation over. I didn’t have remote for my AC, went to get a new one, it also didn’t work. AC blasting cold air, temperature switch isn’t working, it’s impossible to completely turn it off also for some reason. Safe doesn’t work. I had a fridge, my parents didn’t even have that in their room. Stains everywhere, not just on the floor, on the curtains too… Breakfast- I guess I was fine for the price. One positive thing about the place - nice clean deep pool with a view of the sea. Super nice teenage kid helping guests at the pool, he’s also the only person speaking English. Honestly- this could have been a 4 stars review if only I was heard and not brushed off at the front desk.