Four Points by Sheraton Istanbul Kagithane

It sucks! The service is TERRIBLE ever!!! When I approached the front desk with a simple request, the female receptionist assisting me had difficulty understanding English and misinterpreted my needs. I remained patient and tried to clarify my request, but the misunderstanding was never resolved properly. What’s far more unacceptable is what happened afterward. A male staff member intervened, and instead of helping resolve the confusion, he began **scolding me rudely and speaking in an aggressive tone**, as if I was at fault for the staff’s lack of communication. His attitude was extremely disrespectful and humiliating. I was left shocked, hurt, and completely disappointed. I chose Sheraton because I trusted in the Marriott brand and its global standard of hospitality — but this experience felt like the exact opposite. This encounter has completely ruined the impression of my trip to Turkey, a country I had long looked forward to visiting.

reception and ease of check in and check out is excellent. Breakfast quality and value is great. room is clean, quiet and secure. I could not have planned a better experience myself... this is my 10th visit and looking forward for more

***et temiz bir otel

Really liked this hotel's vibe. Really chill, nice staff, modern facilities, extremely clean and with a decent location. Perfect option to who is arriving from the airport (you can come directly via metro, without even changing lines).

位置近機場，大概坐uber半小時。但衛生不太好，廁所板有尿漬，又大塵，八百幾蚊晚唔太值得

🌟🏢這酒店環境真不錯呢! 🌳🛍️周圍還有各種商店🍡和美食餐館🥢，出行購物吃美食全都搞定啦！（๑˃̵ᴗ˂̵）و✧*｡