Laleli Blue Marmaray Hotel

The most disgusting hotel! We travelled by agency so we don’t know how much it costs, but the conditions there are awful. We arrived early in the morning and started to check in. First we were given a room withOUT windows that smells a lot as cigarettes. We asked for another room with window and had to wait 5 hours at the cold reception for available room. At noon we asked if some room has been cleaned and finally checked in. The room smelled awful, the sheets and towels were disgusting, the bathroom and the water smelled awful too. The staff is rude and unwelcoming. After seeing the room we didn’t even think about having a breakfast there we just looked at it and it was disappointing. The bathroom was leaking to the room, because it wasn’t actually separate room, but just two glass pieces in the bedroom making some kind of bathroom. It is also very noisy like the window was opened but it wasn’t. The worst experience ever! Unfortunately hated Istanbul because of this hotel!

اسوء خدمة عندما وصلنا قالوا لا يوجد لكم حجز واعطونا غرفة ثنائية بدل ثلاثية

Looks cool but go somewhere else The room smelled like chlorine or bleach, the mini fridge didn't get cold and smelled like rotten fish, the housekeeper didn't remove or replace the dirty coffee cups after cleaning, there were strange black dirty spots on the shower floor, the air conditioner worked but the screen itself was broken so you couldn't control the temperature, we were 2 people but only given 1 key, the "hot" food at breakfast was room temperature except for the soup, none of the guests we saw enjoyed the breakfast or coffee. The room itself had strange rules I'd never seen at other hotels, like no outside food allowed and no doing laundry in the room. Airbnb advertized a deluxe room with soundproofing, balcony, minibar, free water bottles etc and I paid for it but got none of those features. We could hear every noise from our neighbors including their toilet, tv, phone calls, and we could hear people walking in the hallway outside. Additionally the hotel is near a few mosques so you hear loud mosque singing as late as around 11pm and as early as around 6am. The reception desk service was great and the location is great if you want to visit mosques or go shopping. The hotel does look like the photos. A lot of the staff doesn't speak English.