Astan Hotel Taksim

I booked this hotel for two nights because the location near Taksim Square is great and the price seemed fair. The place is not big (10 rooms total), and my room (#502) on the fifth floor was actually nice — even had a balcony. No view, but hey, I wasn’t expecting the Bosphorus. And then... the fun began. The minibar (a.k.a. tiny fridge) was dead. Reported it to the receptionist, who confidently informed me that I probably forgot to plug it in. Cute theory, except the light inside worked perfectly. Instead of coming to the room and checking herself, she gave me an attitude like I was stupid. The next morning, at 10 AM, there was an electrify outage — no power, no light, no Wi-Fi, no AC. Outside it was already 30°C in the morning. After 20 minutes of waiting, I went to reception. This time, a manager and another receptionist assured me that the entire neighborhood was out and power would return in two hours. Fair enough — I went out. But walking around, I noticed plenty of buildings nearby that were happily enjoying electricity. I returned two and a half hours later - still no power. This was the real showstopper ): The staff was useless -the manager's response was a masterpiece: “Why stay in the room? You didn’t come here for this — just go explore the city.” Ah yes, thanks for the life advice! He called me problem maker! :) Zero empathy, no sympathy, zero solutions... So I did the only logical thing: checked out after one night and moved to a better hotel next door. Thank goodness for Trip.com, which saved me with a refund — because if I had booked direct, I’d probably still be arguing with Mr. “Go Explore.” I totally get that power outages happen. Clear Force Majeure. What I don’t get is why the staff acted like they were doing me a favor by letting me pay for misery. Honestly, if they had shown a bit of care or tried to make me comfortable, I would have been flexible.. Great location, but Aston Hotel? NOT RECOMMNEDED!

Отличный отель! Описание соответствует действительности! Хозяева отличные люди, всегда готовы во всем помочь Номер огромный, есть даже гладильная доска с утюгом! Халат,тапочки, шампунь, мыло все было. До метро Таксим 10 минут, до автобусов 7 минут. Сок магазин во дворе, Мигарос -5 минут ходьбы, до Истякаль 7-10 минут ходьбы. Завтраки каждый день одинаковые, но сытные. В номере убирались каждый день, полотенца за 3 дня не меняли. Воду 1.5 л приносили каждый день Окна выходили на внутр двор, где напротив в доме дискотека была до ночи, но мы так уставали, что вырубались и нам не мешало. Соотношение цены и качества! Рекомендую к посещению.

Our extended stay all good And front office staff is so helpful to make sure our taxi driver came to pick us at the right location