Vieraskäyttäjä
28. joulukuuta 2024
Service is terrible, basically non existent. Booked an upgraded room and was given a smaller room and went confronted the desk they said “yeah we don’t have enough upgraded rooms so you can wait till someone leaves to get the room. ”
So I paid for a room I didn’t get with no apology or offer for refund or anything.
The rooms are VERYYYY small. I went with my wife and child and there was no space to walk, no space for luggage to be open, we had to walk sideways passed the bed, ridiculous.
Front desk with ignore your calls and when they do eventually pick up, ignore everything you said and carry on with their day.
Seen myself and my wife carrying our child and all the luggage and didn’t offer to help as the one person working was busy on the computer when no other guests were even at the desk.
Breakfast is basically a selection of nothing.
But the pool was warm so 1 point for that.
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