Nova Plaza Crystal Hotel & Spa

It was a very bad stay for me and my family.. the people are not leaving you until you give tips.. i asked for a bottle of water because the room service forgot to put.. they told me they will charge me.. and they charged me for 1 extra breakfast 30 Euros a day !!! i don't know how it was written on Trip.com that this hotel is 4 star.. my vacation is totally ruined .. i am not going to use Trip.com anymore.. lesson learned

地理位置優越：因為伊斯坦堡機場巴士有到塔克西姆廣場的，所以這個酒店的位置也是下了巴士後比較近的。附近都是四五星酒店，吃飯的餐廳也較多，附近還有獨立大街，類似於上海的南京路步行街。 價格和安全方面：我們提前一天預訂的，價格是rmb 1k元含3早，雖然價格不便宜但是比小巷子裏300多一晚的酒店還是安全多了。 服務和衞生：微笑服務，早餐種類很多，現做蛋餅很好吃。唯獨缺點是淋浴房是單扇玻璃門，容易濺水出來。馬桶沒有清理乾淨。o

It was terrible hotel. Very rude staff they didn’t pay attention to my requests at all Also trip.com didn’t help me regarding changing the room. The problem started with trip.com: 1- trip.com works with some travel agencies for selling rooms of hotels, each one bid less price for a room of a hotel, wins. But sometimes they do wrong. I booked a standard double room in low price, that was the problem. 2- when I checked in the receptionist of hotel told me that you reserved basic room (without window) but I insisted i booked a standard room. They sent me to a very small room that even there was no space for my suitcase! 3- I asked trip.com to change my room to a bigger one (standard size as i booked a standard room as stated in my voucher) but they brought me to the basic room that had no window 4- the big problem was that AC of whole of the hotel didn’t work, the previous room was so small but had window and i could open it to cool down the room; but the new one has no window so it was too hot and no ac 5- i asked to cancel changing room and come back to the previous room but hotel didn’t accept! 6- I was trying to ask trip.com to change the room again but they only said we are so sorry and something like this 7- I had to open the door of room whole of my stay to cool down the room and no one helped me! My wife was crying and couldn’t sleep nights! Trip.com staff only saying we are sorry and disconnecting! So I never com back to this hotel nor use Trip.com