Polochar Inn

What a delightful stay we had! The hotel is incredibly charming. The food and service was great. The rooms are clean, comfortable, and quiet. The beach (100 ft away) is beautiful. It is also five minutes from Eriskay and a short ferry ride to Barra.

It's taken me five months to write this review as I've been trying to get my money back....to no avail. Booked a room in the Pollachar in March for staying in July. Paid the balance a month before the stay. I was told a few days before we arrived there had been confusion over the date and we couldn't be accommodated. We ended staying in the Borrodale. The manager did bring us over for food on the evening we were due to stay, but we were still considerably out of pocket and we were unable to get the money back through the hotel or our credit card company. Very disappointing. The food was good and the management team did try and help, but money is money.

The worst hotel experience of my life. The bathroom was covered in mould. Room was not cleaned. The restaurant was shut and I was offered a choice of chicken strips and chips or fish strips and chips for my meal, which I had to have by 6pm so they could close the bar. It was microwaved rubbish! Breakfast was awful and I heard the only two staff I saw in my two days there saying they had no sausages so would use the vegetarian sausages instead. No one was ever at reception (but if they only have two staff members that's probably why). I booked for four nights but left after two. I actually wanted to leave within an hour of arriving. I booked elsewhere for the remaining two nights. I believe the hotel has changed owners fairly recently and has gone down hill since. It's in a fantastic location and could be so good, but it's grubby, dirty and horrible. If you want a nice holiday find somewhere else to stay.