Islamabad Regalia Hotel

The staff, the rooms are amazing

Aweful place. Roads were closed because of protests. Did not know if I would for sure be able to get to the hotel and no one knew. They even told me a day before they could not pick me up and I’d have to figure things out myself. Then said they thought it would be ok (but weren’t sure as no one really knew what would happen). Refused to refund even one of the two nights. Horrible people to not even refund one of the two nights. Also would. It give a one night credit for a future stay. I would never stay here. Please be smart and choose another option. The weekend after roads were closed again so you want a hotel that would be flexible when going to Islamabad, not this one.

If you value your sleep - stay elsewhere! I stayed at Regalia for 6 nights and was awoken every morning. First day maintenance in the next room (219) at 7am!! Who starts hammering in a hotel at 7am?! Over the following days it was maintenance and also housekeeping (even though nobody was staying in room 219). Banging doors, dragging furniture. I stepped out and confronted them each morning. They would apologize and say it won't happen again, and then do it all over again the following day. I've stayed here many times in the past, even up to 3 weeks at a time, and never had problems. Unfortunately they now have a day manager who simply doesn't care. If there is an issue, his advice is "don't worry we will change your room". He takes no responsibility in communicating with other departments to ensure you do not get disturbed, it's easier just to tell the guest to change room! Every single day I complained to the Front Desk staff and every single day this continued. I was so severely sleep deprived by the end of my stay that I could barely muster the energy to speak!! After my stay ended, I emailed the GM of the hotel - who offered zero resolution. No explanation as to how or why this happened, no investigation, and what was supposed to be a private complaint was cc'd in with the entire Front Desk!! So much for data protection! I requested an explanation. 3 weeks passed, I didn't get one. Then my sister spoke to the GM last week, and was given an entirely misleading explanation for what happened during my stay. Also she was assured I would be contacted, but guess what? Nobody has contacted me (again). If this is how they can treat a loyal, frequent customer, I hate to think how it would be for someone new! Definitely will not stay here again!!