Royal Palm Galapagos, Curio Collection by Hilton

This hotel was amazing! First of all, Alejandro is the best and will show you around the 300 acre property when you arrive (with a welcome drink of course). The property is remote and relaxing and the villas are beautiful. Highly recommend to anyone looking to get away!

Excellent service, nice and very friendly staff, great place , lots of trees and greenary, enjoyed our stay .

The royal palm is in a beautiful setting!! The staff makes you feel like you are at home. Jesus, Gustavo, Annelise(spelling), and Diego. Also all the other staff members. The property needs some TLC.

Do not stay here. Wi-Fi was practically non existent. No cell service. I had a very difficult time keeping in contact with my family. Only a couple TV channels worked. TV’s had Prime, Netflix, etc built in but none of it worked. The beds were actually very comfortable, which was good because about the only thing you could do there was sleep. Staff was very friendly but only one gentleman spoke English. There were two ladies there who were very friendly but really spoke no English so when one of them was at the front desk, communication was almost impossible. Tried to use google translate but without WiFi, it didn’t work. I understand that we were in their country, however hotels staff should be able to communicate with the customers. The food tasted ok but I didn’t feel well for a couple days after eating. The menu was also very limited. Only a few things to choose from. I would not recommend this hotel at all.

Das Haus liegt einsam in den Bergen. Es gibt hier noch viel Renovierungsbedarf, aber das Personal bemüht sich nach Kräften, die Gäste zufriedenzustellen. Sehr schön waren die einzelnen Bungalows, welche renoviert wurden, jedoch nicht luxuriös sind. Das Frühstück hat völlig ausgereicht, könnte dem ein oder anderen Gast vielleicht zu spartanisch sein. Beim Abendessen gibt es nicht viel Auswahl, allerdings war das Essen sehr schmackhaft. Tipp: Ein Dinner im Lavarestaurant!

The hospitality and customer service is top notch! We are currently here vacationing with another couple and it is our first trip to the Galápagos. We read reviews about the structures needing updating and while the buildings could use updating that is immediately overlooked once you meet the staff here. We were picked up by their bus and Jesus made a great first impression. Staff at the front desk were welcoming and friendly. Diego and Gustavo are very attentive and go above and beyond to make sure your stay is comfortable and pleasurable. There is so much attention to detail. Chocolates and a face mask every night at turn down was such a nice touch. The food was amazing at the restaurant and we had the pleasure of having Lissette for our breakfast ever morning. We did the Lava Tunnel restaurant chef experience and it exceeded our expectations. It is definitely once in a lifetime and you should definitely experience this. The villa we stayed in (villa 3) was clean and comfortable with amazing views 😍 If you want to receive some of the best customer service and hospitality….DEFINITELY give this place a chance. You will not be disappointed.