Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Service was great. Our ocean view room was lovely. The room itself was clean but definitely could tell wear and tear in spots but that wasn’t a bother to us. Food was less than to be desired. Every meal left me wanting more so that was disappointing. The beach front was great as well as all the pools and lazy river. We had some issues in our group with charges to rooms that shouldn’t have been there. They all eventually got sorted out but it took a lot of work to make things right. I don’t think I would recommend this resort to family and friends. I would look for a different resort but the island itself was good.

We enjoyed our stay at the resort, the rooms were nice however there was some dust in the room. There are many restaurants to choose from and the food was good. The shows were fine. I’ll come back again.

Food service and resort were amazing. Our butler chris was on point and help us alot. Guy burger and the fresh pizza is a big help. Star class is amazing and very convenient

Nunca pudimos reservar por ejemplo en el teppanyaki; ni una sola noche nos mostro disponiblidad. En otro restaurante (steakhouse) estabamos cenando 8 personas, y un noveno llego (iba entrando al hotel esa noche); le dijimos al mesero que si nos permitia agregar una silla en la misma mesa, y de manera prepotente el capitan nos interrumpio y nos dijo que no podia, y lo mando a cenar a otra mesa a el solo. Nos dijo que solo lo podia hacer si hubieramos reservado un espacio por el que se tenia que pagar 250 usd extras... Por ese capitán prepotente jamás regresaré a ese hotel ( es la 2a vez que me quedo ahi). Adicional, en muchas ocasiones no tenian hielo en diferentes bares del hotel , por lo que te daban algunas veces bebidas calientes.

The friendliest of staff, Chris & Fanny have been amazing at checking on us, nothing was too much trouble. Best restaurant was Catch & Teppanyaki Star Class building has been great, Victor is amazing. Shores for breakfast

Overall it was a very nice resort and nice and clean! The Steakhouse, Japanese and Italian restaurants are a must try! The Shores restaurant for breakfast is amazing and their pizzas to go as well! I was in star class! It is well worth it for the pool area. Unfortunately, the beach area for star class was not star class quality at all. The beach chairs were never clean upon arrival in the morning and there was no one to help until 11am. The evening shows are ok, nothing I’ve been use to. However, the butler service was amazing! Dorian was there to help us upon arrival. We were 3 adults and a 15 year old. I was given a room with one bed and a sofa bed. Check in could not care less although requests for a room with 2 beds was done 1.5 months prior to arrival. It is thanks to Dorian that we were accommodated with a room with 2 beds. He remained helpful for the rest of the week although he was no longer our butler. We were also privileged to have Chris! Chris was so helpful and such a friendly joy every day! He made sure that we had everything we needed but most of all, he kept us informed of all activities, guided us for excursions, and made sure we had reservations. Such a pleasure and I would go back just to see Dorian and Chris!