Hotel Mousai Cancun Adults Only - All Inclusive

Exceptional service throughout—from the concierge and restaurant staff to the beach waiters. The views were stunning, and the cleanliness of the entire property was impressive. A truly wonderful stay.

This by far the best experience and vacation I have ever had. I have stayed at so many 5 star and 4 diamond resorts but this by far has been the best experience ever. From the time I arrived until the time I left the service and amenities were top tier. Carlos my personal butler was the best ever! I highly recommend this resort.

My honest thoughts on Hotel Mousai Cancun.. It's basically an arm of the Garza Blanca.. It's physically attached to the Garza Blanca. Most of your restaurants & main pool will be at Garza Blanca. Our room was beautiful with a great view. If you're looking for a true Adults Only experience this would Not be a great option. I've never seen so many kids than at Garza Blanca swim up pool..I wonder what it would be like during high season?.. After check-in we were approached immediately by our "Personal Concierge" regarding a special welcome breakfast the next morning aka Time share presentation.. I wasn't expecting it as we paid a good amount for our trip. We were tired & just had a day of travel. It's hard to give this hotel a separate review because the Garza is where you will likely spend most of your time. The Mousai rooftop pool is beautiful but doesn't have shade & is typically too windy to open umbrellas. The Mousai has one exclusive ala cart restaurant where many times we were the only customers. The staff at both hotels are very nice.. Stand outs for me was my chair butler at Garza Blanca (Marco), so attentive. The liquor at both Hotels is top shelf..Food at the Chinese restaurant (Garza) was excellent.

Great service

The hotel service was top tire. Best all inclusive I’ve ever been to. The restaurants were amazing. Our butler Carlos went above and beyond to complete all our requests, would request him if possible. All the waiters were amazing but ones that went above and beyond was Alfonzo at Noi, Abi at rooftop, Richard at hiroshi, Miguel at DOA, Jose bartender in the lobby and concierge Yumi. Jose would make his drinks with pure passion and talk to you every step of the way and answer well your questions.

Stayed in Hotel Mousai located in Cancun. The room was very clean and modern. Had a view of the ocean and a private Jacuzzi. Hotel Mousai is connected to Garza Blanca and Villa de Palmar. So plenty of restaurants to choose from. The waiters are were great to check up to make sure if you needed refills or want dessert.