El Dorado Classic Hotel arvostelua

Majoituspaikan vastaus: Dear Customer Amy,Thank you for taking the time to share your feedback. We’re sorry that some aspects of your stay did not meet your expectations, and we appreciate the opportunity to address your concerns.Regarding the transportation cost, our rate of S/. 55 per route reflects a private car service, equipped with air conditioning and prioritizing passenger safety and comfort. We understand there may be more economical options available; however, we aim to provide a high-quality service that ensures a pleasant and secure ride, especially after a long journey.As for the laundry service, this is managed by an external provider that specializes in the careful cleaning and care of each garment. The regular cost is S/. 10 per kilogram, with same-day or next-day delivery directly to the hotel. In this specific case, the additional charge was necessary to address a challenging stain that required special handling. We are committed to providing the best service with the highest standards of hygiene.We value your preference and are dedicated to continuously improving our guests' experiences. Should you visit us again, we’d be delighted to provide you with a first-class stay.Warm regards,Dorado Classic