Belakang KongHeng by DreamScape arvostelua

this is the second time i’m staying at this place. the first time was booked via agoda. the room is spacious and nice but floor is dusty. but that isn’t a big deal for me. what has really ruined my mood for the stay was the front desk guy. he is an indian man. he called me 3 times on the morning of my stay but i didn’t pick up because i was driving from KL. when i reach there around 2.30 pm after i had my lunch, i gave a call to the number in the front desk (which was his number who called me earlier) to ask if can check-in now or need to wait until 3pm. he said 3pm and i was okay since it’s just a few more minutes until 3pm anyway. no one was in the premise at that time which is why i call the number written on the whiteboard. during my check-in, he is complaining about why i didn’t pickup the call so he didn’t know what time i’m coming to check in. so unprofessional of him to say that the first thing to a guest. trying to blame me? well first, you’re calling in the morning of my trip and you can’t expect me to pickup the phone when i’m driving? you could have just leave a message on whatsapp if i didn’t pickup the call. everybody is using whatsapp nowadays so what’s so hard to reach me? second, he asks for RM50 deposit but my mother didn’t hear at first so she asked what the RM50 is for and he said to buy KFC? repeatedly saying to buy KFC. is that suppose to be a joke? we all know he’s just trying to be sarcastic to my mother because that isn’t funny at all to us. during my first time stay at this place on Dec 2023, Mr Poon whatsapp me A DAY before my trip to confirm my booking and my arrival time. it was pleasant and easy with Mr Poon which is why i choose this place again for my second trip but turns out, the front desk is a different person this time and he really ruined my mood during my stay there because of his unprofessional attitude.