Majoituspaikan vastaus: Dear Tok Ki, thank you for your generous review, we're glad that you enjoyed our room and strategic location we're in. We hope to welcome you back soon.
Majoituspaikan vastaus: Dear Ip, thank you for your rating, hope you'll stay with us again soon.
Vieraskäyttäjä
Deluxe Queen -huone
Majoittunut 12. 2024
Liikematkustajat
17 arvostelu
4.7/5
Mahtava
Lähetetty 19.1.2025
The cleanliness of the rooms linen can be improved. It looks old and it is time to upgrade
Käännä
Hanim Hamid
Neljän hengen deluxe-huone
Majoittunut 12. 2024
Matkusta ystävien kanssa
2 arvostelu
3.7/5
Lähetetty 19.1.2025
Ask for a towel change but take some time to get it and need 6 calls to confirm the request and housekeeping action.
Käännä
Majoituspaikan vastaus: Dear Hanim Hamid, thank you for your feedback, sorry that it took some effort to fulfil your request, we have took your feedback and looked into it, thank you again.
悠游岁月
Deluxe Twin -huone
Majoittunut 12. 2024
Perhe
12 arvostelu
3.0/5
Lähetetty 19.1.2025
今次居住4天3夜,踏入房間,打開電源,聽到一陣不停的高頻聲音,初時以為是空調開機時的聲音,之後便會回復正常。但外出遊玩後,晚上返回房間發現情況一樣,在夜深人靜時更覺煩擾,整晚未能入睡。之後,更陸續發現其他問題,情況如下:
1. 保險箱損壞,未能設定密碼及鎖好
2. 洗手盤淤塞,去水緩慢
3. 電視接收系統欠佳
4. 經電工維修發現高頻聲音是電箱發出
翌日帶著熊貓眼與前檯溝通要求換房,前檯未有體諒顧客反而推三阻四,令人失望,最終在本人強烈要求下,事隔兩個多小時才能換房,阻礙了一個上午的出行時間。
讚賞:
a. 維修人員表現積極,態度良好。電箱高頻聲音及保險箱密碼設定即時維修妥當,洗手盤淤塞則需更換配件,換房離開時仍在努力中,電視相信是系統設計問題,難以改善。
b. 酒店地下大堂幾位保安人員十分親切友善,出入打招呼,幫忙開門,特別是較高大的保安人員,笑容滿面、態度令人舒服。
Käännä
Majoituspaikan vastaus: Dear 悠游岁月, thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay. We appreciate your feedback regarding the positive attitude of our maintenance personnel and the kindness of our security guards. We are committed to improving our services and ensuring that such issues are promptly resolved in the future. Thank you again and hope we can welcome you back soon.
Majoituspaikan vastaus: Dear Sau Fun, thank you for this awesome and detailed review, we are glad that you enjoyed every aspect of what we can offer from rooms, service and even location. We hope we will be able to welcome you again for your next trip to Ipoh, thank you again for the review.
Vieraskäyttäjä
Deluxe Queen -huone
Majoittunut 12. 2024
Perhe
1 arvostelu
3.7/5
Lähetetty 17.1.2025
Nice and clean hotel.
Käännä
Nadzida
Superior Queen -huone
Majoittunut 11. 2024
Liikematkustajat
12 arvostelu
5.0/5
Ylivertainen
Lähetetty 16.1.2025
Friendly staff. Nice and clean rooms. There is 7E in the lobby. Will definitely choose the hotel agaim.
Käännä
Majoituspaikan vastaus: Dear Nadzida, thank you for your feedback, glad that you enjoyed every aspect we can offer and also considering a re-visit, we'll be waiting to welcome you again.