The Lake Hotel

很好的酒店 值得選

It was impressive that this hotel has peaceful atmosphere with splendid scenery of the lake. Room was so clean and spacious enough.

Dear Hotel Manager, I am writing to formally express my disappointment with my recent stay at The Lake Hotel. Given your esteemed five-star reputation, I had high expectations for a seamless and luxurious experience. Unfortunately, upon arriving in my room, it became evident that basic checks had not been carried out before my entry. To my dismay, I found that the toilet was broken, the shower head was leaking, and bathrobes were missing from the room. These issues not only caused inconvenience but also failed to reflect the high standards expected of a five-star establishment. Even more concerning was the complete lack of acknowledgment or apology from your staff regarding these shortcomings. A hotel of your caliber should prioritize guest comfort and ensure that rooms are thoroughly checked before occupancy. The absence of an apology or an attempt to rectify the situation left me feeling neglected as a guest. I believe that, at the very least, a formal apology is warranted, along with an assurance that such lapses will not occur for future guests. I hope you take this feedback seriously and implement necessary measures to improve room inspections and customer service responses. I look forward to your prompt response addressing my concerns.

Very very poor Wi-Fi. Doesn’t work at All!

The family got sick and urgently needed to leave in 2 nights. The hotel was not flexible to compensate or find a different way to give back something to the family even when they asked that they will come another time!!! Shame on you What is the word for the worst customer service? Poor is not enough

We booked a long winter weekend trip to Ioannina without knowing anything about the hotel. We were impressed by the hotel at first sight. The hotel reception area is beautiful but that wasn’t the only thing that made our stay. The room was nice sized and the bath was spacious and luxurious. The hotel is extremely well maintained and clean. The staff is friendly and welcoming. I definitely recommend staying at the Lake Hotel.