Majoituspaikan vastaus: Dear Buaipingjiadeqiya,Thank you for your affirmation and support regarding the location of our hotel. We are pleased to hear that you found it convenient during your visits to the nearby attractions, and we look forward to your next visit to enjoy our breakfast service.Best regards Sebastian Wolak, MA General Manager
Majoituspaikan vastaus: Dear guest Hua!First of all, thank you for your review. It would have been much easier if you had contacted me or my team directly at the reception.This way, we would have had the opportunity to address your concerns immediately. Instead, you chose to leave the hotel without payment after 3 days.Cleanliness and hygiene in our hotel are of the utmost importance to me, so it is particularly disheartening for us as passionate hosts to read such a review.We assure you that we continuously monitor all our rooms for pests, and no pests were found in your room.Regarding the Welcome Card, we will work on improving our service quality. I apologize on behalf of my team and assure you that we will do better next time.We wish you all the best.Yours sincerely,Sebastian WolakGeneral Manager, MAAustria Trend Hotel Congress Innsbruck
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Vieraskäyttäjä
Superior-huone
Majoittunut 12. 2024
Perhe
6 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 18.12.2024
Highly recommended, good location, nice view n friendly reception
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your kind words regarding our location and friendly reception staff. We are delighted to hear that you enjoyed your stay with us and appreciate your recommendation.Best regardsSebastian Wolak, MAGeneral Manager
Majoituspaikan vastaus: Dear Jasonyouqudexiaoyang,Thank you very much for your positive review of our hotel. We are delighted to hear that you enjoyed the location of the hotel as well as the surrounding amenities, and we hope you had a pleasant stay with us.Best regards Sebastian Wolak, MA General Manager
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Vieraskäyttäjä
Superior-huone
Majoittunut 10. 2024
Yksin matkustavat
20 arvostelu
5.0/5
Ylivertainen
Lähetetty 11.11.2024
房間非常大,乾淨整潔,早餐豐富,非常好的酒店
Käännä
Majoituspaikan vastaus: Dear guest, thank you very much for your praise of our hotel. We are delighted that you enjoyed the spacious and clean rooms as well as the rich breakfast. We look forward to welcoming you again. Wishing you all the best!With kind regards,Sebastian Wolak, MAGeneral Manager
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Spk
Classic-huone
Majoittunut 10. 2024
Matkusta ystävien kanssa
10 arvostelu
5.0/5
Ylivertainen
Lähetetty 20.10.2024
Nice staffs and good location
Käännä
Majoituspaikan vastaus: Dear Spk, Thank you for your kind words about our staff and convenient location. We are thrilled to hear that you enjoyed your stay with us. Best regards, Sebastian Wolak, MA General Manager
Vieraskäyttäjä
Superior-huone
Majoittunut 9. 2024
Liikematkustajat
19 arvostelu
4.7/5
Mahtava
Lähetetty 19.10.2024
Not bad
Käännä
Majoituspaikan vastaus: Dear guest, thank you for your feedback. We are glad to hear that you found your stay satisfactory. We hope to welcome you back soon. Best regards,Sebastian Wolak, MA General Manager
Majoituspaikan vastaus: Dear Aishanglvyou~chaboshi, thank you very much for sharing your staying experience, praising the hotel's location, breakfast, and the staff's warm service. We look forward to welcoming you again. Best regards, Sebastian Wolak, MA General Manager
Majoituspaikan vastaus: Dear Superhuma,Thank you for sharing your stay experience. We are pleased to hear of your satisfaction with the hotel's location, room space, and spa facilities. We look forward to your return and wish you pleasant travels in the future.Best regards Sebastian Wolak, MA General Manager
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starryair
Superior-huone
Majoittunut 9. 2024
Pariskunnat
4 arvostelu
3.2/5
Lähetetty 13.9.2024
잘 머물다 갑니다. 역에서는 약간 거리가 있지만 방이 넓어서 지내기 편했습니다. 방도 쾌적한 편. 하지만 난방이 아쉬웠습니다.
Käännä
Majoituspaikan vastaus: Dear Starryair, Thank you for your feedback. We are glad you found our spacious and comfortable rooms convenient. We will address the heating concerns and we apologize for the inconvenience the heating caused you. Best regards Sebastian Wolak, MAGeneral Manager
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Mei
Classic-huone
Majoittunut 8. 2024
Pariskunnat
9 arvostelu
5.0/5
Ylivertainen
Lähetetty 25.8.2024
Spacious room. Next to grocery store, 10 mins walk to city centre, close to bus station, and funicular station.
Käännä
Majoituspaikan vastaus: Dear Mei, Thank you for highlighting the spacious rooms and convenient location of our hotel. We are glad that you enjoyed your stay with us.Looking forward to welcoming you back soon. Best regards,Sebastian Wolak, MAGeneral Manager
Majoituspaikan vastaus: Dear valued guest, we are delighted that you have enjoyed your stay. Thank you for your kind words about the cleanliness and convenient location of our hotel. We look forward to welcoming you back again. With kind regards,Sebastian Wolak, MAGeneral Manager
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Vieraskäyttäjä
Classic-huone
Majoittunut 7. 2024
Liikematkustajat
24 arvostelu
5.0/5
Ylivertainen
Lähetetty 19.8.2024
房間整潔衞生乾淨
Käännä
Majoituspaikan vastaus: Dear guest, thank you very much for your positive evaluation of the cleanliness and hygiene of our hotel. We look forward to welcoming you again very soon. Wishing you all the best!With kind regards,Sebastian Wolak, MAGeneral Manager
Majoituspaikan vastaus: Dear Guest, thank you very much for your valuable feedback. We apologize that the size of the bed did not meet your expectations. For the next stay you can ask for a big King size bed. We greatly appreciate your praise for our staff. We look forward to welcoming you again.With kind regards,Sebastian Wolak, MAGeneral Manager
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Vieraskäyttäjä
Superior-huone
Majoittunut 6. 2024
Matkusta ystävien kanssa
6 arvostelu
5.0/5
Ylivertainen
Lähetetty 26.7.2024
Good and will come again!
Käännä
Majoituspaikan vastaus: Dear guest, thank you for your positive feedback! We are delighted to hear that you had a good experience with us. We look forward to welcoming you back in the future. Best regards,Sebastian Wolak, MAGeneral Manager