Best Western Ivy Hill Hotel

Lovely hotel but far too much noise from other guests until about 2 or 3 in the morning

Excellent service the Manager was super helpful. Coffee in the bar was dreadful but the breakfast was really good

I stayed here as part of a smaller wedding party, the staff were incredibly attentive and could not do enough to help, especially Lewis who they should be really proud of. We had dinner in one of the domes which was a lovely experience and the food was superb, the steak was huge and perfectly cooked and the maple creme brulee is something I wish i could eat every day ! The rooms were lovely and the beds extremely comfortable. The breakfast was fresh and consistently refreshed rather than just leaving a bulk amount of food out to go soggy so that was a lovely way to start the journey home, highly recommend and will be back to eat at the restaurant another time.

Not impressed to be honest with this hotel. Originally called to book a room using a best western voucher which was purchased for me. Staff originally wouldn’t accept it but said they would call me back the following day to confirm, this didn’t happen so I called head office who were extremely disappointed that the hotel didn’t know the process they then booked me a room and told me not to worry and the hotel would accept it and that they would touch base with them and explain what needed to be done. I then called the hotel to let them know the booking had been made but no answer called 3/4 times no answer finally got through to some one who said they were not part of the main team and some one would call me back again no call back. Turned up for my stay smooth check in process voucher accepted. Rooms were average not luxurious as stated. Breakfast was the worst I’ve ever had sausages were raw, bacon had bones in it? How is this even possible? hash browns a soggy mess as if they had been steamed! raised this with the restaurant to be told it’s only a few items and they have checked the rest and there ok! Outrageous All in all a bad experience and the voucher in my view was wasted.

Nice friendly staff, very quiet and beautiful surroundings

I recently stayed at the hotel and found the staff extremely attentive and helpful, especially Jess whose manner was exceptional. Large clean rooms, excellent breakfast choice and just a good vibe around the place. Stayed 2 nights and would definitely return.