Best Western Ivy Hill Hotel

The ivy was the first wedding venue we looked at when considering venues for our wedding whilst viewing others we kept coming back to the idea of the ivy mainly due to how amazing the staff was (beautiful grounds massive added bonus) and after having our wedding this weekend I can honestly say we absolutely don’t regret our decision we have had the most amazing weekend and nothing was to much to ask for the staff literally ended up fitting in like family..libby you eased my nerves at every given opportunity nothing was to much trouble so attentive and we can’t thank you all enough..Nick and Amy x

Really impressed by this excellent hotel. Everything about my stay was perfect. Room, food, staff, service. Highly recommended.

Booked for a family gathering to celebrate mum’s 90th birthday! Everyone had a wonderful time and all of us found the food amazing and the staff were helpful, friendly and polite. Highly recommend this lovely venue!

We celebrated my wife's surprise 70th birthday in the Ivy2 private dining room. It was a memorable evening, the food was excellent, the staff were fantastic and the room was beautiful. The staff helped make the night a great success, especially the lady that greeted us as we entered Bartellas restaurant, she was brilliant!

There's much to commend this hotel. It is spotlessly clean, there's ample parking, the staff are friendly and the bedroom was very comfortable. My room had a bath with both a rain shower and an extendable shower. The refreshments tray had teas, hot chocolate, biscuits and a box of raisins - a nice touch. I am not a fan of the QR Code check-in. It is a pain and when there is a staff member there who could just take your details, it seems to be unnecessary. Next time I will simply say I don't have a smart phone. Dinner in the restaurant was ok but painfully slow to get my order taken. I think there may just be a lack of training - it's not that the staff aren't competent or meaning well, they just don't seem to know to be keeping an eye on the tables. Breakfast is cooked to order so leave time to enjoy that treat! I was in a hurry so didn't get the full benefit. It's a rarity these days (usually all buffet), so make the most of that.

We and a large party attended the 80th birthday lunch for a dear friend yesterday. We had been impressed with this hotel/restaurant on a previous occasion and this time it exceeded our expectations. We were welcomed by the staff, the surroundings and facilities were excellent. The dining room had been decorated to provide the perfect combination of celebration and sophistication. We had earlier chosen our meals from an extensive menu, including vegetarian options. Each of us thoroughly enjoyed the food, which was beautifully presented. Serving staff were helpful, unobtrusive and efficient. The time allocated for our stay was generous. We really cannot fault this experience and would recommend this venue for any occasion.