InterContinental Hotels INDIANAPOLIS

I was in Indy on business and staying at the Intercontinental made the trip. The location is unbeatable, right in the heart of the city, but it was the exceptional service from the staff that really stood out - always smiling, kind, attentive, and genuinely hospitable. The check-in process was seamless and efficient and set the tone. The hotel itself is amazing - modern luxury with a cozy, inviting atmosphere that makes you want to hang out. The open-air rooftop bar was a definite highlight overlooking Monument Circle, and the food at Serliana was exceptional. I also unexpectedly enjoyed the Indy themed artwork throughout the hotel which added a unique touch. It’s the kind of place my wife would absolutely love, making it perfect for her to tag along on my next business trip or a weekend escape or staycation.

I was wholeheartedly impressed by the Intercontinental Indianapolis. Even arriving at 9PM at night, the doormen downstairs were cheery as were the receptionists at the front desk. My diamond membership was acknowledged and there was a wonderful welcome amenity of a basket of fruit including berries, apples, grapes, and bananas as well as a large bottle of San Pellegrino and Acqua Panna. Really, really impressive for a US based hotel. The gym was more than adequate for a wonderful workout and the Byredo products are my favorite. I really hope that the staff remain as excited about this hotel for years to come. It's rare that I see a US hotel try so hard when it comes to service and loyalty recognition. Bravo!