Hilton Garden Inn Independence

A bit of a rundown hotel. Signs everywhere that they are “refreshing” or remodeling however there wasn’t any work being done that I could tell. Black Stains on the carpet in my room, it looked like the refrigerator had leaked with big water stains and warped wood on the stand it was sitting in, air conditioner was lack luster or simply didn’t work, and the just as staff were lackluster as the hotel itself; waited 15 minutes for a server to ever acknowledge me while they served patron who sat down well after I had, and this was after I asked if there was a server for the table that I was sitting at. Paid 13.00 for the breakfast below…nice runny scrambled eggs and cold bacon. Watched wait staff clear a table and instead of actually “cleaning” the table or sanitizing it, she simply used the previous customers napkin to wipe down the table, rearranged the menus and leftover unwrapped silverware for next customer, place the used napkin on top of used plates left on the table while she “wiped it down” and then walk away. Staff here do not seem very motivated, take pride in their work and they are not hospitable although they work in the hospitality industry. Front desk staff was more interested in looking at their phone and eating their whataburger than looking up to help a customer. Needless to say, this hotel doesn’t live up to what once was a great Hilton name and brand. Should have stayed at nearby Stoney Creek; next time I will.

Hotel is clean, staff are VERY friendly and helpful, great location. I traveled for a baseball weekend series and was originally going to stay at another hotel nearby until the negative reviews swayed me to cancel and choose this property. I'm glad I made that choice. Hotel has plenty of dining choices in the immediate area, is just off the interstate, but no highway noise at all, and VERY convenient to the Sports Complex just 9 or so miles away. There were PLENTY of other people in baseball attire doing the same thing I was and were in for the weekend baseball series. The hotel itself could use a shot-in-the-arm and a remodel, the wallpaper was bubbling at the seams from the years its been there...but the room was clean. Only other issue I'd cite was that room only gets serviced by housekeeping every other day, which I didn't learn until my final day...but otherwise it was a fine experience. Hotel staff was great; I'd stay here again without a second thought and I'd recommend to friends/family without hesitation.

Very clean great staff happy hour friendly

Great stay

staff was very nice. but would not have stayed if we knew that you had taken out the fire pit. there was no perk to staying you had to pay for breakfast.

I liked the ease of the hotel. I always use the digital key. It saves so much time and is so easy. My only complaint is the bathroom has a very low yellow light. It made putting makeup on very difficult. I also prefer an area for charging that the cords can go directly in. I had to charge my phone in the car as I had forgot the adapter.