Staybridge Suites Kansas City-Independence by IHG

The place is aging; which is fine, you expect some things to be wrong. We stayed two nights, and had put items in the corner by a utility closet. The AC condensation from that closed door had apparently leaked all weekend, soaking my toddlers bed, pillow and other items in the process. Even produced a SLUG in that area it was so damp. A SLUG. DISGUSTING. Their offer was some points that aren't even worth half a night stay in this junk hole. Would never stay again... BARF

This hotel is one of the worst places we’ve stayed in 20 years. Upon check in the male desk clerk was very nice and helpful. However, once we got into our suite, it was obvious the only thing that had been done in it was dirty bedding and towels had been replaced. Nothing had been cleaned. This was a girls weekend away with my adult daughter and I. We booked through Priceline which I have done for years. When I asked for someone to clean our suite, the female desk clerk said they didn’t have anyone there and they didn’t have any other rooms to move us to. I called Priceline to ask what my options were. I was told I had to deal with the hotel. There were no other hotel vacancies around the area we needed so we were stuck. So back up to the room I went. The floor had broken glass by nightstand, fishing sinkers, and a dirty sock. The kitchenette had food on the floor, crumbs, sticky and a gummy (unknown if it was a candy or medicinal). The countertops were also covered in dried on food, sugar and possibly cinnamon and God only knows what else. The coffee maker was filthy so I cleaned it up and ran it so I would be good to go in the morning. However, it was broken and hot water ran out all over the countertop. Which actually was a blessing because the countertop probably hadn’t been sanitized in a very long time. My daughter purchased some Clorox Wipes so we could clean as much as we could. This is really unacceptable. When finding the broken glass, I called down to the front desk and the female clerk (a grown woman) said “just a minute”. She didn’t put me on hold, she just talked to someone near her. I heard her say “well, what do you want me to tell her?”. They visited for a few minutes and she said, “someone will be there in a few minutes”. The housekeeper did come with a vacuum. We showed her the broken glass which was not hard to see and she vacuumed it up as well as some of the sitting area floor. I showed her how dirty the kitchen area was and told her we didn’t have a trash can or towels in kitchen area and she said “oh, sorry. This isn’t my floor, I clean the 3rd floor”. She got us a trash can and bags and turned around and left with the vacuum. This is all terrible in itself, I didn’t mention the huge glob of what looked like feces that was dried up and had run down the wall in the hallway to our room. There is no way anyone with eyesight didn’t see that and even though I told them about it, it was still there the entire time we were lodging there. The inclusion of breakfast was also terrible the first morning. They were out of food an hour before breakfast was to end and made no effort to replace anything. I asked the food service person and she just said “sorry, we’ve been slammed this morning”, “hopefully we will get our truck in the morning so we have food tomorrow”. They did have a nice breakfast the following morning. I know this is wordy but I hope you can learn from our mistake. Don’t take re

Quiet , and room was clean

Beautiful great location for what we were there for.

Nice property. Clean, comfortable and quiet. OK breakfast.

Poor housekeeping I was pleased with my room when I checked in but quickly became disappointed on the third day when housekeeping never came in my room to empty the trash, vacuum or dust. There wasn’t extra toilet paper so I had to go the front desk to get some. Poor housekeeping.